We are looking for a Service Desk Agent for a key client based in Belgium .
Main tasksPerforms Digital Workplace support activitiesManages all type of user interactions (phone, ticketing portal, chat, messaging ...)User guidance and support regarding the use services, software and applicationsFollow-up of incidents and user request
Requirements
Minimum experience3+ years of experience
Certifications (1 from the below)
* Windows 10 MCSA
* Microsoft 365 Certified: Modern Desktop Administrator Associate
* IT Helpdesk Professional (or equivalent)
* Google IT Support Professional Certificate
* Microsoft Office Specialist (MOS)
* (Advanced) Windows troubleshooting for IT
* Call Centre Associate Certified (or equivalent)
Knowledge and skillsFor the first line:
* Good Knowledge of Workstation support and Administration (Windows 10 and above);
* Good Knowledge of Office applications (Office 2016 and above);
* Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
* Knowledge of Basic tasks related to:
o Account managemento Network setup and protocolso Backup and restore procedureso Antivirus managemento Patch and software distributiono Scanning and Printing understanding;
For the second line• Demonstrated commitment to deliver quality.• Ability to train (train-the-trainer principle).
LanguageEnglish language required (B2 min)French is nice to have
LocationBrussels, Belgium (Hybrid: 2 days remote, 3 days on-site)