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Handle incoming phone calls from clients (approx. 30% of your time), take down service requests and coordinate technician appointments
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Create and send invoices, monitor payments and follow up on unpaid bills
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Understand and apply basic VAT rules to invoicing
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Prepare, fill in and follow up client contracts
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Manage daily email correspondence and keep files updated
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Deal with invoice-related queries and basic customer complaints
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Coordinate scheduling between technicians and clients to ensure timely interventions
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Support a smooth flow of administrative operations within the office
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Previous experience in administration or customer service
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Comfortable and professional when dealing with clients by phone
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Familiar with invoicing and VAT principles
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Highly organized and detail-oriented
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Fluent in French and Dutch or English
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Strong writing and communication skills
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Reliable, dynamic, solution-oriented and able to multitask
Attractive salary package and a supportive and friendly work environment in a family-run business