Mission Objective
Support the organization in auditing, optimizing, securing, and managing its Microsoft 365 environment, while ensuring effective adoption of tools by both IT and business teams.
Responsibilities
Audit & Analysis
* Conduct a full audit of the current Microsoft 365 setup (licensing, Intune, Defender, Teams).
* Identify strengths, weaknesses, and areas for improvement.
* Assess the configuration and usage of Microsoft Intune and Defender.
* Analyze license usage to optimize allocation.
* Audit Microsoft Teams, including telephony, to enhance performance and efficiency.
Planning & Strategy
* Develop a tailored roadmap for Microsoft 365 optimization.
* Propose a support plan for IT leadership to ease transition and adoption.
* Design a training and support program for end users.
* Define strategies for advanced use of Microsoft Teams, including integrated telephony.
Configuration & Administration
* Configure Intune for mobile device and app management.
* Administer security policies using Microsoft Defender.
* Implement monitoring and reporting tools for performance and security.
* Optimize Microsoft Teams for internal communication and collaboration.
Support & Training
* Provide advanced technical support to IT teams and end users.
* Organize workshops and training sessions on Microsoft 365 tools.
* Train users and administrators on advanced Teams features (meetings, collaboration, telephony).
Continuous Improvement
* Recommend improvements based on feedback and evolving needs.
* Stay up to date with Microsoft 365 updates and integrate new features into company practices.
Security & Compliance
* Ensure configurations and practices meet security standards and regulatory requirements.
* Collaborate with the security team to implement robust and tailored security policies.
Candidate Profile
Technical Skills
* Proven expertise in Microsoft 365, Intune, Defender, Teams.
* Proficiency in Azure Active Directory and Microsoft Entra ID.
* Knowledge of complementary services: SharePoint, OneDrive, Exchange Online.
* Experience with Microsoft 365 migration projects.
Soft Skills
* Strong communication with technical and non-technical stakeholders.
* Project management for complex, cross-functional initiatives.
* Analytical mindset and problem-solving abilities.
* Ability to train and support users and IT teams.
Recommended Certifications
* Microsoft Certified: Modern Desktop Administrator Associate
* Microsoft Certified: Enterprise Administrator Expert
* Microsoft Certified: Teams Administrator Associate
* Microsoft Certified: Identity and Access Administrator Associate
* Microsoft 365 Certified: Fundamentals (MS-900) – a plus
Mission Conditions
* Main location
: Namur (Belgium), with occasional travel across Wallonia.
* Work schedule
: Full-time, 8-hour days.
* Remote work
: 2 fixed telework days per week (Monday is on-site only).
Languages
* French
: Native fluency required (spoken and written)
* English
: Nice to have
Collaboration & Development
* Work closely with the current Microsoft 365 administrator.
* Ensure effective O365 knowledge transfer.
* Foster a collaborative and knowledge-sharing work environment.