I'm recruiting a
Customer Relations Specialist
for my client, a fast-growing Belgian scale-up with a
unique, near-monopoly position
in the European energy management market.
My client offers a complete end-to-end energy optimization solution – from prospecting and onsite installation to data management and reporting. Their clients include Amazon, Action, Belfius, and leading retail and healthcare organisations.
As a
Customer Relations Specialist
, you'll be the vital link between clients and technology. You'll guide clients through onboarding, help them use my client's software to its full potential, and build strong long-term relationships.
You'll also identify commercial opportunities within existing accounts and contribute to the company's continued growth.
Your responsibilities will include:
* Onboarding clients and training them on the SaaS platform
* Helping clients interpret and use data for reporting and decision-making
* Acting as the first point of contact for questions and optimizations
* Collaborating closely with field engineers and technical teams
* Spotting upsell and cross-sell opportunities
* Monitoring customer satisfaction and reporting on commercial results
You'll report directly to the CEO and work closely with a small, ambitious customer success and sales team.
I'm looking for someone who blends
customer focus and commercial drive
with an interest in technology and sustainability.
* Bachelor's degree or equivalent experience
* 2–3+ years' experience in Customer Success, Inside Sales, or Account Management
* Fluent in
Dutch and English
(French and German are strong assets)
* Affinity with SaaS, software, or energy solutions
* Familiarity with CRM tools (Salesforce, Dynamics, etc.)
* Excellent communicator, proactive and down-to-earth
* Flexible and comfortable in a fast-growing, dynamic environment
* MUST HAVE: Experience in
'sustainability and Real Estate'
What's in it for you:
* A role with
real impact
on sustainability and energy transition
* Work for a
scale-up with a near-monopoly position
in Europe
* An impressive international client portfolio
* Competitive salary
* Extensive training on systems, products and processes
Interested?
Send me a message or your CV – I'd love to share more about this exciting opportunity and the company behind it
𝐌𝐚𝐭𝐡𝐢𝐚𝐬..𝐛𝐞 |
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