Job Summary:
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* As a Customer Support Specialist, you will provide expert assistance to our customers, ensuring their satisfaction and loyalty.
Job Description:
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We are seeking a skilled and dedicated individual to join our customer support team. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
You will work closely with internal teams, including consultants, sales, and developers, to ensure seamless communication and collaboration.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to remain calm under pressure and adapt to changing situations.
In this role, you will have the opportunity to grow and develop your skills, working on various projects and contributing to the improvement of our software.
Key Responsibilities:
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* Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions to their queries.
* Investigate and resolve customer complaints in a professional and courteous manner.
* Work collaboratively with internal teams to ensure effective communication and issue resolution.
* Document and track customer interactions using our CRM system.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
Required Skills and Qualifications:
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* Fluency in English is essential, with additional language skills (Dutch or German) being an advantage.
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to remain calm under pressure and adapt to changing situations.
* Knowledge of IT systems and software applications is beneficial.
Benefits:
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* A competitive salary package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
What We Offer:
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* A supportive and inclusive team environment.
* The opportunity to work with a cutting-edge software application.
* Professional growth and development opportunities.