At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?
What You Will Do
As an Enterprise Strategic Account Director at Lighthouse, you will be responsible for managing and growing relationships with some of the top 10 global enterprise accounts in the online travel industry. These are high-value, strategic partnerships where we aim to deliver exceptional value, drive revenue growth, and establish Lighthouse as a long-term, trusted advisor.
In this role, you’ll engage with stakeholders at all levels of the organization, from technical points of contact to VP and C-level executives, building deep, consultative relationships across the account, driving new opportunities, and executing on current projects. You’ll provide white-glove account management, going above and beyond to ensure an outstanding client experience. You’ll proactively analyze client data and market data to uncover new opportunities, introduce innovative ideas, and drive business impact through Lighthouse’s products and insights. Your ability to understand the broader travel and technology ecosystem will be key in identifying growth opportunities, expanding account value, and strengthening strategic alignment with our most important partners.
The ideal candidate is a champion in growing accounts, ensuring high renewal rates, revenue growth, and data sharing agreements. Pursuing a growing account footprint and penetration is the driving force for an experienced Enterprise Strategic Account Director at Lighthouse.
This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, high-value customer relationships, and industry and product knowledge. If you are solutions-focused, data-savvy, customer-obsessed, and experienced in building excellent relationships with sophisticated clients, we would love to talk to you!
Where you will have impact
* Drive customer retention, growth, and strategic relationships with the largest Travel/Hospitality online entities.
* Expand account footprint and penetration through strategic account planning and project management.
* Conduct Quarterly Business Reviews (QBRs) for major accounts and health checks for smaller clients.
* Regularly train customers and update them on new features.
* Run data analysis workshops with customers to identify new opportunities for projects and data sharing.
* Work closely with Business Development, sales, and product managers to optimize strategies for large accounts.
* Proactively interface with various teams to address customer issues.
* Identify growth opportunities within territories, enhancing revenue from existing accounts.
* Maintain frequent communication with clients, including feedback calls and account reviews.
* Accurately log and update customer interactions in Salesforce.
Who You Are
* Minimum 5 years of experience in account management, project management, data analysis, sales, or related services.
* In-depth understanding of the online hospitality industry landscape.
* Strong communication skills with solution architects, data teams, and C-level executives.
* Skilled in multitasking, pressure handling, and achieving financial objectives.
* Excellent analytical, problem-solving, and troubleshooting skills.
* Strong business and people skills, including presentation and sales abilities.
* Self-motivated, goal-oriented, collaborative mindset.
* Proficiency in data analytics tools, Excel, MS Word, PowerPoint, Salesforce; knowledge of additional tools is a plus.
* Proficiency in English; additional languages are a plus.
About Our Team
Join our dynamic Revenue team of over 150 sales professionals globally, across 24 countries, passionate about driving revenue and expanding our market share in the hospitality industry. Our team offers many opportunities for growth and career development, working closely with customers including hotels, chains, STR, and more. Contribute to our organization’s success and learn from experienced leaders.
What’s in it for you?
* Flexible working environment: Work from home or at one of our global offices.
* Travel opportunities to meet customers and build relationships in the travel industry.
* Flexible time off to manage your work-life balance.
* Collaborative, friendly, creative, and passionate colleagues.
* Career development through workshops, training, and resources.
* Impactful work with products used by 75,000+ users worldwide.
* Competitive compensation, regularly reviewed.
* Referral bonuses for bringing in new talent.
We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds and encourage applications from individuals with disabilities, providing reasonable accommodations during the recruitment process and employment. Join us in shaping the future of the hospitality industry. Your unique skills and perspectives are valued, and we look forward to your application.
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