Dstny is a dynamic and innovative company specializing in managed services, with a strong focus on UCaaS (Unified Communications as a Service). Our UCaaS portfolio includes a comprehensive cloud IPBX, an advanced CRM connector, seamless Microsoft Teams integration, and a unique mobile and fixed phone convergence solution.
Our Technical Product Management team plays a central role in designing technical architectures, producing documentation, ensuring level 3 support, maintaining and enhancing platforms, and bringing DEV OPS expertise across the organisation by identifying automation opportunities and improving efficiency.
We are looking for a UCaaS Engineer with a solid background in unified communications and collaboration solutions. You will take a key role in managing and evolving our in-house UCaaS platforms and will be developed step by step into a Technical Product Manager role.
This role combines deep technical ownership with documentation, support, platform evolution, and close collaboration with product and business stakeholders.
What’s in it for you...
* Work on cutting‑edge UCaaS solutions used across multiple markets
* Be part of a high‑impact technical product team
* Grow into a Technical Product Manager role with increased strategic responsibility
* Combine architecture, hands‑on engineering, and product thinking
* Influence platform evolution, automation, and operational excellence
What you will do...
Technical Architecture & Integration
* Design and implement scalable and reliable architectures for UCaaS solutions
* Work on cloud IPBX, CRM connector, MS Teams integration, and mobile/fixed convergence
* Collaborate with cross‑functional teams to ensure seamless integration with other managed services
Technical Documentation & Procedures
* Create and maintain high‑quality technical documentation, design documents, and implementation guides
* Provide clear documentation for delivery and support teams to enable efficient operations
Level 3 Support
* Act as expert level 3 support for UCaaS solutions
Platform Maintenance & Enhancement
* Maintain, monitor, update, and enhance UCaaS platforms
* Ensure high availability, performance, and continuous improvement
DEV OPS & Cross‑Department Support
* Support other departments with DEV OPS expertise
* Identify repetitive or time‑consuming processes and define automation solutions
* Contribute to tools and improvements that increase operational efficiency
Path to Technical Product Manager
* Build strong insight into the product lifecycle and contribute to product strategy
* Align technical solutions with business objectives and product roadmaps
* Gradually take ownership of parts of the UCaaS portfolio as a Technical Product Manager
What we’re looking for in you...
* Strong experience with UCaaS, unified communications, or collaboration platforms
* Proven skills in technical architecture and system integration
* Excellent technical writing and documentation skills
* Experience providing level 3 support in complex technical environments
* Hands‑on mindset with DEV OPS and automation awareness
* Ability to communicate complex technical topics clearly and effectively
* Motivation to grow into a Technical Product Manager role
* At least bilingual English‑French and/or Dutch
* Minimum a Bachelor’s degree, ideally a Master’s degree, in Engineering, IT, Telecommunications, Computer Science, or a related field
What we can offer you...
* A key role in a fast‑growing European tech company
* A collaborative, no‑nonsense culture with room for initiative
* A team of passionate colleagues who love what they do
* A chance to make a real impact on Dstny’s growth journey
* A challenging job in a fast‑growing company where you can also grow yourself (with plenty of room for training)
* A competitive salary, including an eco‑friendly company car with fuel/charging card or an interesting flexible mobility budget.
* Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)
* Flex Income Plan: tailor extra advantages using your budget of your 13th month
* Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers
* Flexible working hours, with the possibility of remote work
* A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians
* A great team of colleagues and wonderful customers
* Friendly atmosphere with regular fun team‑building activities or company events
* Always fresh soup, fruit, and delicious coffee
* To be a part of the Dstny family: an ambitious, inclusive and people‑centric organisation with strong values ‘ICORE’: Innovation, Commitment, Obsession (for CX), Respect, Empower
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