We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team! Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector. In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take initial actions to diagnose, analyze, and restore systems/services. You will be working closely with other operational and network technical teams. Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems). Managing alerts raised by monitoring systems according to internal procedures. Provide first line support to Network Operations Division users via phone, email and walk-in. Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises. Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc.). 1+ year of experience on Networking specific Support (focus on Monitoring activities); ~ Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes; ~ Good knowledge of Unix/Linux/Windows; ~ Experience with Ticketing Tools and standard Office applications; ~ Ability to read, write and speak English is mandatory; ~ Ability to work in a shift work environment. Flexibility to cover shift changes with short notice; Due to shifts and nature of the role (24*7 environment with on call and night shifts), you get premium payment for certain hours (night shift, weekends) and even if On Call is not activated, we consider it and paid it as a full working day; Opportunities to learnand develop: training programs; Exposure to an international environment as part of a multicultural team spread across Europe; Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.