Location:
Mechelen (Hybrid)
Languages:
Dutch & English
Our client,
a major bank in Belgium
, is looking for an experienced
ServiceNow Software Engineer
to strengthen their IT transformation landscape. You will join a dynamic ServiceNow team responsible for modernising and automating a wide range of IT processes—improving efficiency, reliability, and user experience across the organisation.
Role Overview
As a key contributor, you will help shape and optimise core IT processes such as:
* Asset & Configuration Management
* Service Agreements & Release Management
* Incident & Problem Management
* Continuity & Operations Management
* …with expansion into Vulnerability Management and Pentesting in the near future
You will design solutions that make daily operations easier for IT teams—ensuring tools are intuitive, efficient, and aligned with business needs.
Responsibilities
You will:
* Analyse, design, and test process automations on the ServiceNow platform (development is handled by the client's Global Competence Center).
* Design and test integrations between ServiceNow (cloud) and other applications (on-prem and cloud) in collaboration with the API Gateway team.
* Translate business requirements into clear and valuable technical designs.
* Manage and resolve complex incidents, ensuring platform stability.
* Collaborate closely with cross-functional teams to bring solutions into production.
* Focus purely on analysis, design, coordination, and problem-solving —
no scripting or programming required
.
Who You Are
You bring:
* Minimum 5 years of solid ServiceNow experience
(mandatory).
* Strong analytical skills and a solid technical foundation.
* Fluency in
Dutch and English
.
* Curiosity and interest in IT infrastructure domains.
* A pragmatic, solution-oriented mindset with an eye for what is "fit for purpose."
* A good understanding of JavaScript fundamentals (or another programming language) to grasp technical concepts comfortably.