Key ResponsibilitiesDesign and optimize end-to-end chatbot conversation flows (including edge cases)Write clear, empathetic, and on-brand UX microcopyStructure and manage multilingual chatbot content (Dutch, French, English)Ensure consistency in tone, voice, accessibility, and inclusivityCollaborate with cross-functional teams (business, legal, customer service)Conduct usability testing and analyze chatbot performanceContinuously improve flows based on data insights and user feedbackMaintain content libraries, design patterns, and style guidesCoordinate with localization teams for high-quality multilingual deliveryRequirements~3+ years of experience in Conversation Design, UX Writing, or Chatbot Content Design~ Strong understanding of conversation flows, NLU basics (intents/entities), and human-AI interaction~ Experience with tools like Figma, Voiceflow, Rasa, or similar platforms~ Proven ability in multilingual content creation and adaptation~ Experience working in Agile/Scrum environments~ Strong skills in content structuring, testing, and optimization using analytics