Mission Critical IT Role in the NATO Domain Infrastructure & Service Management Lead | Brussels Area | 450 475p/d euros | Outside IR35
Are you ready to step into a strategic IT leadership role supporting critical NATO operations? We''re seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine lAlleud), this hybrid role (50% on site) puts you at the heart of a secure, high impact environment where your work will truly matter.
Key Responsibilities:
* Own infrastructure readiness and maintain service levels aligned with SLAs.
* Lead engineering support delivery and ensure quality outcomes for the customer.
* Manage Configuration and Change Management processes with precision.
* Conduct periodic risk and obsolescence assessments and launch proactive projects.
* Lead service transitions and drive continual service improvements.
* Oversee manpower and budget requirements with foresight and accuracy.
Your Profile:
* Bachelors degree in a relevant field + 3 years post related experience.
* ITIL Foundation + Intermediate certifications ( O, RCV, OSA, SOA, CSI).
* Experience across IT service operations, engineering, and lifecycle management.
* Proven leadership, mentoring, and motivational skills.
* Expertise in Configuration and Change Management tools and processes.
* Strong business and planning acumen (budgeting, contingency planning, etc.).
Desirable Extras:
* ITIL Expert / Managing Professional
* PRINCE2 Foundation or PMI PMP
* MSP & MoR Foundation
* Background as a Service Manager in structured environments
Soft Skills That Set You Apart:
* Excellent communication and collaboration skills
* Strong team spirit with a proactive approach
Additional Info:
* Languages: Fluent English
* Clearance: SC (UK) or NATO Secret
* Start Date: ASAP
* End Date: December 31, 2025+
* Location: Braine lAlleud (20km from Brussels) 50% On site