We are seeking a highly skilled Freelance Dynamics CRM Consultant to support a major Dynamics CRM implementation for a financial client in Brussels. This is a long-term opportunity for an experienced professional with expertise in Microsoft Dynamics CRM, Business and Functional Analysis, and a strong understanding of CRM solutions in the financial sector.
Responsibilities Lead and support the end-to-end implementation of Microsoft Dynamics CRM .
Conduct business and functional analysis, gathering and documenting requirements from stakeholders.
Configure and customize Dynamics CRM to align with business processes and client needs.
Collaborate with technical teams to ensure seamless integration with other systems.
Provide user training, documentation, and ongoing support to ensure adoption and success.
Act as a key advisor to the client, ensuring best practices and efficiency in CRM usage.
Potential travel to Canada for 1-2 days during the project (as needed).
Required Skills & Experience Proven experience as a Dynamics CRM Consultant, with a strong track record of implementations.
Strong background in Business and Functional Analysis, particularly in CRM solutions.
Experience in the financial sector is a significant advantage.
Excellent understanding of CRM workflows, automation, and customization .
Ability to translate business requirements into technical solutions.
Fluent in French (written and spoken) – mandatory.
Strong communication and stakeholder management skills.
Ability to work independently and remotely with minimal supervision.
Nice to Have Knowledge of Power Platform (PowerApps, Power Automate, Power BI).
Experience with Azure and cloud-based CRM solutions.
Familiarity with compliance and regulatory requirements in the financial sector.
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