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Location: MONT SAINT GUIBERT, WBR, BE, 1435
Company: Steris Corporation
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
About the team
The Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate:
Siemens and Allen‑Bradley PLCs
Conveyor systems, motors, actuators, valves, and safety‑critical devices
Sensors and industrial automation components
Servers running multiple software services, databases, and HMIs
When a system failure occurs, customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures, software‑rooted failures, working with IT partners, and coordinating design engineering teams as necessary, all while ensuring customers receive timely communication.
This role is ideal for someone who enjoys multi‑disciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, server‑side software, and large‑scale system behavior.
Position summury
The Systems Performance Engineer I provides frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. The role focuses on:
Troubleshooting failures across software services, databases, HMIs, and system interfaces
Interpreting data from PLCs, field devices, and safety systems
Understanding the interactions between automation hardware and server‑hosted software
Coordinating with internal teams (Controls, Applications, IT, Deployment, etc.) to drive issues to resolution
Keeping customers informed throughout the process
Ensuring rapid restoration of system functionality to minimize downtime
This position requires broad technical curiosity and the ability to understand the full system, not just a single component.
Key responsabilities
Customer-Facing Support & Troubleshooting (Primary Function)
Respond to incidents raised through tickets or calls when customer systems stop functioning
Troubleshoot issues within software services, databases, HMI components, and configuration files
Review PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardware‑side root causes
Remotely access customer systems to perform diagnostics, log collection, configuration review, and recovery steps
Engage additional teams (Controls, Software Development, IT, Field Engineering) as needed
Maintain timely, clear communication with customers regarding status, findings, and next steps
Follow issues through to completion and confirm successful recovery of system operations
System Analysis & Diagnostics
Understand interactions between PLC logic, sensors, motors, actuators, and server‑side software
Analyze logs, alarms, event timelines, and process values to determine root causes
Identify patterns in recurring issues and elevate improvement opportunities to senior team members
Document findings, incident notes, and resolutions clearly
Operational Excellence
Follow all quality processes, documentation standards, and escalation procedures
Participate in continuous improvement of troubleshooting guides, internal knowledgebase, and team tools
Support internal testing of configurations or fixes when validating solutions for production systems
Requested qualifications - Soft skills
Associates degree or technical diploma and a minimum of 2 years related experience
Foundational understanding of industrial automation (PLCs, sensors, actuators)
Basic knowledge of Windows servers, software services, databases, and application logs
Strong troubleshooting and analytical skills
Ability to clearly communicate technical concepts to non‑technical customers
Ability to work on‑site in the Louvain La Neuve, BE office
Strong communicator with the ability to simplify complex concepts
Calm and methodical under pressure
Excellent problem‑solving and critical‑thinking abilities
Strong organizational habits and attention to detail
Comfortable asking clarifying questions and collaborating cross‑functionally
Eagerness to learn and grow technical breadth
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .
STERIS strives to be an Equal Opportunity Employer.
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