Package Description
1. Competitive Salary
2. Corporate Benefits Package
3. Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.
We are currently seeking an experienced and dynamic Senior Network Engineers to join our team in Brussels, Belgium Office.
Main Responsibilities
Background
4. NMOC Operational Analysis provides operational expertise in support of strategic objectives around the air traffic management. NM Delay Reattribution process - Many core NM functions such as capacity planning and seasonal routes as well as ATFM measures management depends of the post-operational delay reattribution process of NM to allow ACCs reach an agreement in their collaborative efforts during capacity challenges, weather disruption and crisis situations such as national strikes.
5. NMOC Stakeholder relations support NMOC needs to be in close contact with the main stakeholders and air traffic control centers that are considered to be capacity bottlenecks for the peak period. In addition to this, the feedback from NMOC OPS needs to be followed up with the NM stakeholders
6. Regular and ad hoc NM briefings and crisis reporting, post-op follow up of events NM has several weekly/monthly briefings as well as ad hoc briefings that are called upon at times of crisis. The operational experts are expected to support and participate in such briefings.
7. Capacity performance monitoring
8. Dispute mitigation for ACCs
9. Meeting management support to NMOC
10. Meeting material support to NMOC
11. Subject matter expertise for reporting and operational improvement proposals
12. Data analysis expertise
DESIRED PROFILE A
Educational requirements:
13. University Degree or equivalent in Air Traffic Management, Computer Science, Data Science, Mathematics, Engineering, Aerodynamics or a relevant field (which qualifies for programming, data analysis and visualisation) and minimum one year of experience in an air traffic control or support to operations environment including traineeship
Language Requirements:
14. Thorough command of English (oral/written)
Technical/professional qualification:
15. A good command of SQL, Python and Power BI with a general understanding of aviation data
16. Minimum of 5 years practical experience with following brands: CISCO, CHECKPOINT and FORTINET
17. Experience in standard Microsoft Office applications in particular Excel and Powerpoint.
Experience/skills required:
Mandatory
18. At least 1 year experience in ATM operational support environment, airline operations support or ATCO experience including traineeship
19. Ability to draft technical documents in the field of aviation, minute writing.
Other Requirements (personal Characteristics):
Desirable
20. Desire to work in a multi-cultural team
21. Good team worker, positive and open minded, committed to getting a job done
22. Hands-on approach
Successful Candidate
Profile B
Educational requirements:
Mandatory
23. University Degree or equivalent in Computer Science, Data Science, Mathematics, Engineering, Air Traffic Management, Aerodynamics or a relevant field (which qualifies for programming, data analysis and visualisation)
Language Requirements:
Mandatory
24. Thorough command of English (oral/written)
Technical/professional qualification:
Mandatory
25. A good understanding of air traffic management or airline operations and a good command of SQL, Python and Power BI with a general understanding of aviation data
Desirable
26. Experience in standard Microsoft Office applications in particular Excel and Powerpoint
27. Good communication skills, both listening and speaking to different kinds of audience;
28. Ability to present complex operational and technical issues in clear and comprehensive fashion.
29. Planning and organising: Displays an organised and methodical approach; Communication: Expresses information and ideas effectively Quality focus: Delivers consistent quality in work; Customer focus: Responds effectively to customer enquiries
Experience/skills required:
Mandatory
30. At least 10 years experience in ATM (Air traffic management) operational support environment, airline operations support or ATCO (air traffic control) experience including traineeship
31. Ability to draft technical documents in the field of aviation, minute writing.
Other requirements (personal characteristics):
Desirable
32. Desire to work in a multi-cultural team
33. Good team worker, positive and open minded, committed to getting a job done
34. Hands-on approach.