Job Description
Want to pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working? Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? Join our team as a seniorSolution Architectand contribute to the creation and implementation of innovative Customer Engagement solutions to address our clients' business challenges.
Come join us
Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions for clients in various industries such as Retail & Consumer goods, Public Sector, Financial Services and Professional Services. As a team we are focused on solutions for Sales, Customer Service and Contact Center, Field Service, and Project Operations. Of course, the Power Platform is an integral part of our expertise.
You will be part of a supportive and dedicated team made up of enthusiastic, motivated colleagues, who’s energy and commitment make sure we deliver with excellence every day. The team is cross-skilled, including functional and technical profiles, focused on delivery and/or presales.
We think global and act local, delivering solutions of quality to our clients in Belgium and across Europe.
Skills and experiences
1. Extensive expertise in Microsoft AI Business Solutions, particularly in MS Dynamics CE and architectural design.
2. Knowledge and experience in requirements engineering, ideally within an agile environment.
3. Strong understanding of business process analysis and design for sales, service and project domains.
4. Structured and methodical approach to developing functional and technical solutions.
5. Leading and motivating cross-functional teams, fostering a collaborative and productive work environment. You are not afraid to coach your colleagues on a daily basis.
6. Building and maintaining positive relationships with clients, understanding their business and strategic needs, and providing tailored solutions of quality.
7. Excellent communication skills in English and preferably in Dutch or French.
About you
Characteristics that demonstrate success for this role:
8. Consultative and collaborative approach to problem-solving
9. Resilience and adaptability in dynamic environments
10. Intellectual curiosity with a passion for technology
11. Ability to craft and convey compelling stories
12. Strong communicator, persuasive through a service-oriented mindset.
13. Willingness to travel, depending on project assignments.
What you’ll do
A client centric attitude and excellent interpersonal skills are required to lead discussions with senior executives through to the successful definition and delivery of the overall solution, including system integrations and recommended ISV's or best of breed solutions.
Key responsibilities:
Client Engagement & Pre-Sales
14. Support clients in defining integrated CRM solutions.
15. Participate in pre-sales activities such as analysis of the business needs, proposal writing, and pitch presentations.
16. Act as a technical and/or functional expert, providing guidance and support throughout the solution design and proposal process.
Project Leadership
17. Own the solution implementation and serve as the interface between client and development teams (onshore/nearshore/offshore).
18. Lead project teams in designing future-proof CRM solutions.
19. Ensure structured requirement gathering aligned with our CRM project methodology.
20. In support of the Delivery Lead, oversee estimations, planning, resource mobilization, execution, and closure.
Change Management
21. Guide clients and internal teams through change processes to ensure smooth adoption and long-term success.
22. Engage in continuous learning and foster partnerships within the business domain
Some of the best things about working at Avanade
23. Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
24. Real-time access to technical and skilled resources globally
25. Dedicated career advisor to encourage your growth
26. Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade