Senior IT Business Analyst
Location:
EU/Remote
Contract:
Full-time (through end of 2025, possible extension into early 2026)
Start Date:
ASAP
Context
We are transforming our
Neocase HR portal
to enhance the employee experience, streamline HR service delivery, and leverage AI-driven capabilities.
We are seeking an
HR Portal Optimization Specialist
to ensure new features are implemented effectively, thoroughly tested, and aligned with standardized HR service processes.
Key Responsibilities
* UI/UX Optimization:
* Validate the new portal interface, conduct functional and user acceptance testing (UAT), and collaborate with development and HR teams to ensure smooth adoption.
* Chatbot Enablement:
* Translate HR business needs into test scenarios, execute tests, and deliver readiness assessments with actionable recommendations.
* AI Search & Content Management:
* Test AI-powered search functionality, recommend content structure improvements, and ensure permissions and governance support accurate, relevant results.
* HR Service Delivery Standardization:
* Support the creation of a comprehensive HR service catalog, streamline onboarding for new HR services, and optimize content management processes to reduce manual effort.
Required Skills & Experience
* 8+ years of experience
* Deep understanding of HR service delivery processes
* Experience with HR technology or service delivery platforms (Neocase experience a strong plus)
* Proven experience in testing, user acceptance testing (UAT), or quality assurance
* Ability to translate business requirements into testable scenarios and actionable insights
* Strong analytical mindset with attention to detail and process improvement
* Excellent collaboration skills across HR, IT, and development teams
* Project management experience
Desirable
* Familiarity with AI search, chatbots, or digital assistant technologies
* Experience standardizing HR services or implementing HR service catalogs