Position description
Job title
Microsoft Dynamics Solution Architect D365 Customer Engagement
Function
Advisory - Manager
Roles & Responsibilities
You will be involved in determining the architecture for large CRM enabled business transformations. As the solution architect you have the responsibility to work together with the customer to determine the most suitable architecture and roadmap towards the future state. Business transformations can take multiple years and include besides an actual CRM implementation also Strategy, Target Operation Model, process optimization, change management. You will have a key role in connecting all the functional domains of D365 CE (such as Sales, Marketing, Customer Service, Field Service, Project Service and Power Platform) towards a concrete solution based on the Microsoft technology stack in general, Dynamics 365 particular and the overall application landscape of the customer.
Our customers rely on KPMG to take ownership as the Solution Architect and to help deliver a successful project. This takes besides IT knowledge also soft skills such as good communication, leadership, building customer relations, and a strong dedication to quality. Due to the business-critical nature of our projects you will report both to the c-level sponsors of the customers and the KPMG leadership.
Next to your key responsibility to lead the project team, you will also, as a member of enterprise solutions, act as a coach for other team members and further expand the business unit by assisting in business development, developing market offerings, and writing proposals.
1. Accountable for the proposed solution (architecture, to-be processes) and the realization of this proposed solution.
2. Monitors the daily progress, potential risks and issues together with the project manager, proposes and executes mitigations.
3. Leads the Fit/Gap analysis to define the solution design including to-be processes, solution architecture, integration design, migration approach and non-functional (e.g. performance) requirements.
4. Convinces the client stakeholders as well as the consultants and/or partners of the proposed solution architecture and takes the lead in client sign-offs.
5. Prevents and solves escalations from consultants, partners and clients.
6. Ensure that the team follows the predefined project methodology and uses the predefined tools in an optimal way and intervenes when needed.
7. Works in close collaboration with the project manager
8. Takes initiative to be informed about innovations in technology, market changes, methodologies, best practices, … & develops internal improvements/innovations
9. Shares knowledge and coaches consultants towards a higher level
10. Continuously improves our project methodology, tooling and templates
Location
Zaventem HQ
Skills & Qualifications
11. You have minimum 5 years of hands-on experience and you were involved in multiple large-sized (1000+ man days) CRM implementation projects characterized by systematic and milestone-driven work
12. You have a non-stop drive to go out of your comfort zone to guarantee an end-to-end solution
13. You have the ability to work independently, as well as in project teams and take ownership accountability and responsibility
14. You like keep developing your coaching skills by closely working together with other colleagues
15. You are fluent in English
16. You are a certified Microsoft Dynamics 365 Sales, Marketing and Customer service Functional Consultant Associate
17. You are a certified Microsoft Dynamics 365 Power Apps + Dynamics 365 Solution Architect Expert or are willing to achieve this certification in the near future
18. Certification in Prince2, PMP, SAFE or other project management tracks is considered an advantage
We offer
At KPMG, we genuinely believe our people are the heartbeat to our success. We commit ourselves to encouraging true team spirit and creating an international and dynamic working environment in which each can pursue the knowledge needed to boost their career. As Top Employer, we highly invest in our people’s development of soft skills and technical knowhow. We will make sure we develop an individual career and development plan to match your ambitions with the ambitions of KPMG to ensure mutual synergies and long-term involvement and commitment from both parties.
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#Dynamics 365
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