Ph3About Us /h3 pAt Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We combine advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities to develop and contribute to meaningful solutions. So… What does it mean to be a Nextlaner? /p ul liBe part of a growth-oriented culture. /li liCollaborate with colleagues from all over the world. /li liBelieve in the power of ideas and the diversity of thought. /li liBe committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. /li /ul pOur success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world. /p pWe are looking for an Application Support Consultant with a strong technical mindset who enjoys working close to the core of a system: APIs, data flows, and live databases. This role is ideal for developers or technically driven professionals who like solving real problems with real impact on customers. /p h3About the Role /h3 pThis position sits at the intersection of application support, data management, and engineering. You will mainly work with ticket-based requests, but the nature of the work goes far beyond standard support. /p pYou’ll analyze how data moves through our systems, identify issues, and take ownership of resolving them — often directly in production client environments. /p h3What You’ll Be Doing /h3 ul liHandle data management–related support tickets, focusing on root cause analysis rather than surface-level fixes /li liWork with a DMS built on APIs, tracing data as it flows from our platform into client databases /li liUse SQL to query, validate, analyze, and correct data when needed /li liIntervene in real time in client databases, ensuring data accuracy and system reliability /li liCollaborate closely with internal technical teams to resolve complex issues effectively /li /ul h3Client Request Management /h3 ul liHandle first / second-level client requests when needed, in line with management protocols. /li liCommunicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken. /li liLog client requests and their resolutions clearly and accurately in the internal system, following established procedures. /li /ul h3Issue Diagnosis Resolution /h3 ul liAnalyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems. /li liDocument and escalate bugs to development teams for resolution. /li liMonitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners. /li liIdentify urgent issues and proactively alert a supervisor in case of potential dissatisfaction. /li /ul h3Process Improvement Knowledge Sharing /h3 ul liDetect recurring issues and suggest collective actions or corrective measures. /li liProvide necessary technical information to internal teams and partners. /li liWrite documentation, FAQs, and client newsletters based on support feedback and relevant topics. /li liContribute to the growth of the support knowledge base. /li /ul h3What We\'re Looking For /h3 ul listrongExperience: /strong Customer Support within IT, preferably in the automotive industry. /li liSQL practical knowledge /li liLanguages: Fluent in Dutch; at least B2 in English. Other European language is a strong plus. /li liCommunication: Strong communication skills, both verbal and written. /li liTechnical Skills: Good IT knowledge /li liInterpersonal Skills: ul liQuick comprehension and analytical thinking. /li liStrong ability to build and maintain excellent client relationships. /li liEffective communication and reassurance skills. /li liProactive alerting and escalation capabilities. /li liStrong organizational skills. /li liAbility to share knowledge and learn new skills. /li liAbility to synthesize information effectively. /li /ul /li /ul h3Performance Measurement /h3 ul liTicket flow management /li liAdherence to contractual/internal Service Level Agreements (SLAs). /li liTicket reopening rate. /li liClient satisfaction rates. /li liQuality of case handling. /li liAccuracy of bug reports. /li /ul h3Our Recruitment Process /h3 ol li15-minute introductory call with our Talent Acquisition Specialist. /li li45-60 min with the Hiring Team. /li li45-60 min with the Hiring Team. /li /ol h3Your Responsibilities /h3 pAs a key member of the team, you will be responsible for: /p h3What We Offer /h3 pWe understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer: /p ul liHybrid Work: Rotational model, 2 days onsite, three days remote. /li liAnnual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November). /li liMeal Voucher: €10.20 per working day. /li liVacation: 23 vacation days, plus 24th or 31st December off. /li liLanguage Training: Access to group classes in Spanish, English, or French. /li liPrivate Medical Insurance: Multicare coverage. /li liTeambuilding: Join us for memorable afterworks and team activities! /li /ul h3Diversity, Inclusion Belonging /h3 pAt Nextlane, we are committed to creating a space where everyone feels valued and respected. We believe diversity in experiences and backgrounds strengthens our culture and drives innovation. /p ul liSupport for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. /li liEqual opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. /li /ul pJoin Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent! /p /p #J-18808-Ljbffr