About the Company As our Aftersales & Support Coordinator, you are the backbone of our post-purchase process. You won't just be answering questions; you will be managing the vital administrative thread that ensures our customer journey remains seamless after the deal is closed. This role is perfect for a highly organized professional who thrives on structured administration and finds satisfaction in providing top-tier support to both customers and internal teams. About the Role As our Aftersales & Support Coordinator, you are the backbone of our post-purchase process. You won't just be answering questions; you will be managing the vital administrative thread that ensures our customer journey remains seamless after the deal is closed. Responsibilities Administrative Excellence Order & Contract Management: Oversee the accurate processing of post-sale documentation, warranties, and service contracts. Database Management: Maintain and update our CRM system with meticulous detail to ensure all customer history is accurate. Reporting: Prepare periodic reports on service levels, return requests, and customer feedback for management. Billing Support: Coordinate with the finance department regarding invoices, credit notes, and payment queries related to aftersales services. Dedicated Customer Support First Point of Contact: Handle incoming inquiries via email and phone regarding deliveries, product usage, and service requests. Claim Management: Efficiently manage the end-to-end process of complaints or returns, ensuring timely communication and resolution. Follow-up: Proactively reach out to customers to ensure their issues are resolved and to maintain a high "Customer Satisfaction Score" (CSAT). Internal Collaboration Sales Liaison: Provide the sales team with administrative data to help them prepare for renewals or upsell opportunities. Logistics Coordination: Work closely with the warehouse and shipping partners to track replacements or spare parts. Qualifications Education: Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience). Experience: 2+ years in an administrative support, customer service, or back-office role. Languages: Fluent in English, Dutch, and French (written and verbal). Tech Savvy: Strong proficiency in Microsoft Office (especially Excel) and experience working with CRM software. Mindset: You are detail-oriented, have a "can-do" attitude, and can remain calm and professional under pressure. Required Skills Strong proficiency in Microsoft Office (especially Excel). Experience working with CRM software. Detail-oriented with a "can-do" attitude. Ability to remain calm and professional under pressure. Preferred Skills Experience in administrative support or customer service roles. Fluency in Dutch and Englisch, option French. Pay range and compensation package Details regarding pay range or salary or compensation will be provided during the interview process. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.