Bridging the gap between technology and its users – that’s the essence of the Customer Engineer role at Automation & Robotics. Automation & Robotics (A&R) is a high-tech company founded in 1983, specializing in the design, manufacturing, integration, marketing, and maintenance of high-precision machines and instruments dedicated to positioning, control, tracing, and engraving for ophthalmic lens manufacturers.
Why join Automation & Robotics?
A family-oriented and entrepreneurial culture combined with the strength of an international group
Functieomschrijving As a Customer Engineer, your main goal is to bridge the gap between technical solutions and customer needs, relying on in-depth knowledge of products developed by R&D. As a true technical expert, you play a key role in integrating Automation & Robotics solutions within production environments.
Set up and manage projects for A&R standard products, including optimal configuration and analysis of all relevant data to ensure perfect integration of A&R equipment into customer production flows (understanding customer needs, project preparation and validation, configuration, integration, and installation of machines at customer sites).
Conduct technical feasibility studies for specific customer requests (analysis, testing, reporting), and if necessary, forward design review requests to R&D.
Validation and testing : Participate in the testing and validation of new machines (OMA/VCA DCS).
Data analysis : Analyze and process customer data according to ophthalmic industry data standards.
Training and support : Train customers, their production teams, and internal teams on the installation and proper use of products and machines.
This position requires international travel (approximately 40 days per year).
Team & Management
You will join a dynamic team where collaboration and mutual support are strong values. Competency areas are divided among software, data, hardware, and mechanics, encouraging knowledge sharing and teamwork.
Your direct manager, Arnaud Kleynen, Customer Engineering Manager, leads his team with trust and respect, emphasizing autonomy and technical development for each member.
Bachelor’s or Master’s degree in mechatronics, electromechanics, industrial IT, or physics.
Fluent in English and French (Portuguese or Spanish is a strong additional asset)
A full-time permanent contract (38h/week)
~ One day of homeworking per week
~ Do you think you’re the ideal person for this Customer Engineer role? A more in-depth interview via Teams with Mary.
A first discussion with Florence Remion (HR Manager) and Arnaud Kleynen (Customer Engineering Manager).
A technical Business Case with Arnaud and his team.
If it’s a match between you and Automation & Robotics – your collaboration begins!