We are currently looking for a talented Engineer on behalf of a major international security organization.
Location: Mons, Belgium
Mode of working: on-site
Required start date: November 24th, 2025
Security clearance: NATO Secret or EU Clearance
Requirements:
Under the direction of the manager responsible, the incumbent will perform duties such as the following:
* Ensuring the effective use of event management process and toolsets as required
* Ensuring effective and timely resolution of IT Incidents: impact assessment and prioritization of IT incidents; dispatching of incidents to the relevant technical elements for resolution; validation and verification of the solution proposed; revision of the incident documentation; structured reporting; problem initiation, as recommendable
* Problem Management initiation, as required
* Authorized Service Interruption / Scheduled Outage (ASI/SO) approval and coordination, to minimize scheduled downtime and its effects of the Customer's business
* Participation in the Change Management process to ensure that roll-outs, new releases and modifications to existing services happen in a coordinated manner and with the explicit awareness of the affected customers
* Delivering of technical advice, coordination, support and assistance in respect of Operations Centre Incident Response
* Engage with cross-functional teams to prioritize tasks during service restoration/risk mitigation, ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful outcomes
* Liaise with other Operations Centre's entities and NCIA Service Lines to provide, maintain and improve the incident management toolset for best practice
* Gather, Process and Analyze Information and Data to ensure continual service improvement
* Monitoring the effectiveness of incident management within the NCC and making recommendations for improvement
* Monitor and life-cycle management of IT assets within the NCC
* Creation and review of all incident management checklists, logs and tickets on a daily basis, providing follow-up actions and feedback as necessary
* Driving, developing, managing and maintaining the major incident process and associated procedures
* Reviewing and auditing the incident management process within the NCC
* Work on own initiative with limited supervision, may lead others as required
* Deputize for higher grade staff, as required
* Perform other duties as may be required
Skills, Knowledge and Experience:
The candidate should have general CIS specific skills potentially CCNA or equivalent and must have experience with ITIL, particularly Service Operations:
* A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject and 2 years post-related experience
* Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject and 4 years post-related experience
* Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post
* ITIL Service Operations
* ITIL Foundation
* Very good understanding of telecommunications / network / information technology solutions & products
* Service operations and service management skills and experience based on ITIL principles and following a customer/user focused approach and the use of related toolsets (e.g. ITSM)
* Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
* Strong analytical, organization, multitasking and prioritization skills
* Technical leadership experience
* Prior experience of working in an international environment comprising both military and civilian elements
* Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation
Freelancers are welcome
Benefits:
* Competitive remuneration package
* Private Insurance
* A dynamic challenging environment resulting in continuous learning / education / progression
* Ability to work with cutting edge technologies
* Pleasant working environment
* Ability to expand knowledge and responsibilities
UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at www.upcominds.com
We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.