About AppLogic Networks
AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!
Responsibilities
1. Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
2. Diagnose AppLogic Networks equipment failures
3. Recommend configuration changes and assist with implementations
4. General services as required including installation of software maintenance updates for all AppLogic Networks devices and solutions
5. Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
6. Work within customers change management and maintenance window guidelines
7. Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
8. Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
9. Lead the analysis/discussion with other departments in order to solve and prevent issues
10. Submitting and escalation of issues into L2 support as needed
11. Accountability for Case management and ensuring that they are resolved
12. Providing consultative support and mentor other less experienced team members
13. Positive contribution towards quality reviews for other colleagues and peers
Qualifications / Knowledge and Skills
Required
14. Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
15. Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
16. Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
17. Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
18. Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio
19. Good understanding of NFV particularly around MANO/ONAMP
20. Excellent technical background with a strong understanding of networking (specifically IP related technologies)
21. Experience in Quality Assurance testing
22. Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
23. Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
24. Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
25. Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
Desired
26. Experience with programming or scripting languages such as Java, C/C++, python, Perl etc
27. Experience with web technologies (Javascript, HTML5, HTTP, Angular, ...)
28. Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
29. Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
30. Experience with modern web applications using Ajax and REST API’s will be advantageous
31. Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (microstrategy, tableau, elastic search, kibana, grafana)
32. Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment
Work Experience, Education and Certifications
33. Bachelor’s degree in computer science, Engineering, or other STEM program
34. 5+ years of applicable experience
Work Conditions
35. Occasionally, extended hours split shifts may be required
36. Fast-paced office environment
37. Occasional Travel required