The Opportunity Are you a tech-savvy expert ready to take ownership of high-level infrastructure and cloud support operations? At TCR, we’re looking for a seasoned to Senior Cloud Support Engineer strengthen our IT Service Desk team. This role is central to ensure seamless IT operations, playing a crucial role in the satisfaction and productivity of our employees. Join us and help troubleshoot and maintain our IT infrastructure! A snapshot of what you will be doing here: Deliver advanced Level 3 support across Azure cloud services, infrastructure, servers, and network. Act as a key escalation point for complex incidents and critical issue resolution. Support Level 2 tickets as needed, based on capacity and workload. Maintain and enhance Microsoft Azure services (Azure AD, Intune, VMs, Defender for Endpoint/Cloud) Bring expertise in Microsoft 365 (Exchange Online, Sharepoint & Teams) Manage core infrastructure: Windows Server, Hyper-V, VMware, Citrix Workspace. Identify and implement automation opportunities using PowerShell. Troubleshoot network issues including VPN, LAN/SDWAN, and firewall configurations. Use scripting tools (e.g. PowerShell, Logic Apps) to automate and streamline processes. Participate in upgrade and migration projects to modernise our systems. Ensure compliance with ITIL processes and maintain documentation. Collaborate with vendors and cross-functional teams. Promote cybersecurity and cloud best practices across the organisation. We are looking for someone who: Has a Bachelor's degree in IT, Computer Science, or equivalent experience. Brings 7 years of IT support experience, including 3 years in a senior infrastructure or cloud role. Has strong, hands-on experience with: Microsoft Azure (Azure AD, Intune, virtual machines) Windows Server, Active Directory, DNS/DHCP Network technologies (VPN, Firewalls, Cisco/HP switching) Virtualisation platforms (Hyper-V, VMware) Microsoft 365 (Exchange Online, Teams, SharePoint) Citrix Workspace Ticketing tools like ServiceNow or similar Is comfortable using scripting tools (PowerShell is a plus). Holds or is willing to pursue certifications (e.g., AZ-104, CCNP, ITIL Foundation)- we support and pay for your certification journey. Is fluent in English (Dutch or French is a bonus). Thrives under pressure with positive, solution oriented attitude. We strongly encourage applications even if you don’t meet every single bullet. We care about potential and problem-solving ability — not just checklists. What you’ll love about working with us: Join a global industry leader headquartered in Belgium, active in the fast-moving aviation sector. Be part of a close-knit IT Service Desk team where your expertise is valued. Take ownership of complex support cases and make an impact through real project work. We support your growth: certifications and training are covered. Career development is based on impact and motivation: with room to grow. Work 1 day a week remotely (on-site preferred for the rest). Enjoy a competitive salary package including a company car and 30 days of holiday. Team spirit matters: golf initiations, darts tournaments, Thursday drinks, and more! Do you see a future with us? Let’s talk. ⛔ Please note: we kindly request that agencies and recruiters refrain from contacting us regarding this job posting.