Mission statement
We are seeking a Delivery Manager to orchestrate the delivery of our foundational technology services. You will act as the strategic bridge between our centralized Infrastructure and Data divisions and the client‑facing teams they support.
Working closely with the Head of Product and Head of Engineering, you will navigate the interplay between platform product roadmaps and the requirements of external‑facing divisions. You will drive a culture of excellence—using DORA metrics and robust incident management—to ensure our foundational services are scalable, compliant, and highly reliable. Your leadership will transform complex dependencies into actionable plans that balance long‑term platform stability with immediate business needs.
For this role, you will need to be based and work along CET timezone hours (or maximum +/- 2 hours deviation).
Outcomes
* Optimize Platform Delivery: Drive the delivery lifecycle for Infrastructure and Data squads, using DORA metrics to provide data‑backed insights into speed and quality.
* Sync Cross‑Divisional Priorities: Align centralized platform roadmaps with the requirements of client‑facing divisions, successfully managing competing priorities and dependencies.
* Own Service Levels & Incidents: Maintain high service levels (SLAs/SLOs) for foundational products. Lead incident response and post‑mortems to ensure rapid resolution and continuous reliability improvements.
* Streamline Regulatory Compliance: Ensure all deployment practices meet regulatory standards with rigorous documentation and auditability.
* Lead Quality Assurance: Line‑manage QA engineers and own the QA automation roadmap for foundational services, driving improvements in automated regression and integrated testing.
Essentials
* Engineering Leadership: Proven track record in an engineering‑led organization applying modern Agile methods (Scrum, Kanban, Lean).
* Platform Delivery Expertise: Specific experience managing the delivery of foundational technology services (Infrastructure, Data, or Platform Engineering).
* Technical Education: A degree in Computer Science or a related technical field.
* Operational Discipline: Deep understanding of incident management and maintaining service levels for internal stakeholders.
* Stakeholder Navigation: Exceptional ability to drive consensus across teams with differing objectives and internal product priorities.
* QA Management: Experience leading QA professionals and driving strategic automation roadmaps within a foundational tech context.
* Communication: Exceptional critical thinking and the ability to influence without direct authority.
Beneficial Experience
* Business Computing: A degree or background in Business Computing, providing the ability to translate technical infrastructure into business value.
* Industry Context: Experience in high‑performance, regulated sectors like Finance, Fintech, or Crypto.
* Certifications: Agile, Lean, ITIL, PMP, or Prince2.
Benefits
* Be at the forefront of innovation in digital assets and AI.
* Work on challenging problems with a direct impact on the business.
* A competitive salary package, with various benefits depending on the method of engagement (employee or freelancer).
* Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely.
* The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence.
As an employer we are committed to build an inclusive, diverse and non‑discriminating work environment. We welcome employees of all backgrounds, ethnicities, genders, creed and sexual orientation. We hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
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