General information Publication date 11/06/2026 Category OPERATIONS - CONSULTING Job title Product Support Engineer - Automotive Contract Permanent contract Job description Assignments We are looking for a Product Support Engineer to join one of our clients and act as the key point of contact when product quality or performance issues arise in the field. Your main responsibilities include: Receiving, analyzing, and debugging product complaints from the field, and escalating new or warranty-related issues to the appropriate teams Evaluating production lines to identify root causes and recurring patterns Collaborating with suppliers when issues originate from third-party components Leading cross-functional investigations and determining whether internal testing is sufficient or advanced escalation is required Assembling and coordinating the right teams, design, development, testing, production — to drive timely resolutions Acting as the liaison between all departments involved, ensuring rapid response and solution implementation Preparing clear, concise one-pagers summarizing issues, investigation steps, and outcomes for future reference Maintaining accurate documentation of all actions and decisions in Jira or equivalent systems Business Industry Automotive Profile Background You hold a Master's degree in Engineering (Mechanical, Electro-Mechanical, Industrial, or equivalent) or have built equivalent expertise through hands-on experience. Must Have Strong analytical and problem-solving skills, with the ability to quickly diagnose complex issues Hands-on mindset, comfortable performing tests and managing practical tasks on the ground Proven leadership skills and experience coordinating cross-functional teams Experience working in fast-paced, reactive environments Familiarity with Jira or similar task/ticket management tools Strong communication skills to chase teams for updates and drive accountability Nice to Have Previous experience in automotive, manufacturing, or high-tech industries Knowledge of structured problem-solving methodologies (e.g., 8D, 5 Whys) Experience working with external suppliers on quality or component issues Job location Europe, Belgium Location / Candidate criteria Level of experience 1 to 3 years