PWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. /ppWe are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. /ppHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. /ppOur mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. /ppWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. /ppMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. /ppIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. /p pWe want to inform you that there are currently scams targeting job seekers by falsely using our company#39;s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. /ppPlease remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. /p pIf you suspect you#39;ve been targeted, please contact us immediately at for verification. /p pKey Points to Remember: /pp* Legitimate job offers only follow interviews conducted with our hiring managers or clients. /pp* We will never ask for payment at any stage of the recruitment process. /p pStay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation! /pbr /pOur company is developing and you can expand your career along with it. /ppWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. /p pstrongKey Responsibilities /strong /p pstrongIT Operations: /strong /pulliLead daily IT operations for assigned geographical areas. /liliIndependently assess, diagnose, and troubleshoot IT issues. /liliPerform operational activities to resolve IT-related malfunctions. /liliEnsure timely operation of IT systems and platforms through coordination and collaboration. /liliUse IT Service Management (ITSM) platform for performance tracking and reporting. /liliDocument IT solutions in the Knowledge Database. /liliProactively identify risks and propose improvements for IT operations. /liliEngage in regular IT Workplace and Helpdesk team activities. /li /ulpstrongUser (Employee) Experience Activities: /strong /pulliEnsure resolution of IT tickets within agreed SLAs KPIs and own end-to-end resolution of IT cases. /liliDeliver excellent user experience during all IT interactions and partner with business units to enhance IT user journeys. /liliActively engage with regional stakeholders to gather feedback for IT process improvements. /liliManage difficult situations with professionalism. /li /ulpstrongField Services Activities: /strong /pulliProvide on-site support and perform IT activities across various client locations. /liliRepresent IT at regional locations and support user training on IT concepts and tools. /liliSupport multiple IT disciplines, including network infrastructure, helpdesk, application support, and hardware maintenance. /li /ul pemThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. /em /p br /pstrongJob Requirements /strong /p ulliAt least 5 years of relevant experience in IT operations or support, especially in field services. /liliStrong understanding of IT systems, platforms, and infrastructure. /liliProficient in diagnosing and troubleshooting IT issues. /liliFamiliarity with IT Service Management (ITSM) tools. /liliAdvanced knowledge of virtualization, networking and telecommunications; /liliAbility to document solutions in a Knowledge Database. /liliProven track record in user support and customer service. /liliLanguage skills: Proficiency in French language and a good level of English. /liliAbility to collaborate effectively with IT and non-IT teams. /liliStrong relationship-building skills with stakeholders and partners. /liliStrong organizational skills to manage multiple tasks and prioritize effectively. /liliProactive in identifying improvements and proposing solutions. /li /ul pstrongAdditional Requirements: /strong /pulliWillingness to travel for on-site support to other customer locations (up to 50% of your work time). /liliActive participation in team meetings and IT initiatives. /li /ul br /ulliCompetitive salary and benefits package, including Meal Vouchers, Ecocheques; /liliCompany car and fuel card; /liliHospitalization and group insurance; /liliExtra vacation days; /liliOpportunities to learn and develop: training programs; /liliPersonalized career path within the organization; /liliExposure to an international environment as part of a multicultural team spread across Europe. /li /ulbr / User Journey, Platforms, Physical inventory, Use ICT systems, Delivery, IT Solutions, Proposing Solutions, Design, Onsite Support, Field Service, Fast Pace, Customer Locations, Help Desk, Proactivity, Database, Infrastructure, Team Meetings, Ambition, Virtualization, Networking, Proactivity, User Experience, Process Development, Application Support, Failure Analysis, Business unit, Customer Service, KPI, Team Activities, Practicality, Stakeholders, Gather Feedback, Coordination, Training, Telecommunication, Language Skills, VOS, Troubleshoot, Operational Support, IT Operations, Risk Identification, Query Resolution, User Support, Customer support, Reporting, Multi Tasking, Organization Skills, Service, Classification, End to End, ITSM, ITSM