Job Title: Digital Functional / Business Analyst – eCommerce Location: Ghent, Belgium Experience: 3 years Language: English-speaking About the Role We are looking for a Digital Functional / Business Analyst to support the development and rollout of a large-scale eCommerce platform for a leading online retail organization. You will bridge business needs and technical solutions to ensure a seamless digital experience for both customers and internal users. Responsibilities • Partner with business stakeholders to define digital strategy and translate vision into actionable requirements • Drive detailed requirements gathering, user stories and process documentation • Analyze and optimize existing digital workflows to improve customer experience and operational efficiency • Collaborate with product owners, developers and UX teams throughout the implementation lifecycle • Support user acceptance testing, training and adoption activities to ensure successful change management • Maintain product backlog and ensure priorities align with business goals • Monitor project progress and help resolve issues to keep deliverables on track • Contribute to continuous improvement for digital commerce capabilities Requirements • Master’s degree or equivalent professional experience • Minimum of 2 years in a similar functional/business analyst role within digital or eCommerce projects • Strong understanding of eCommerce platforms, digital customer journeys and retail processes • Proven capability in gathering requirements, translating business needs into functional specifications and supporting implementation • Experience with user adoption activities such as training, communication or UAT coordination • Solid analytical and problem-solving skills, combined with clear communication abilities • Comfort working in Agile environments and cross-functional teams • Fluent in English. Knowledge of Dutch is a plus What We Offer • The opportunity to influence a major digital transformation initiative • A collaborative team environment and room to grow in your career • Competitive compensation and benefits package