Main navigation* EN# Commercial Excellence Director# Commercial Excellence DirectorRegion BrusselsPermanent Contract1 open positionCommercial Excellence DirectorRegion BrusselsPermanent Contract5+ years of experience1 open positionJob purpose : TheCorporate Commercial Excellence Director at bpost will establish theframework and governance for our sales and strategic marketing organization to furtherenhance customer centricity, boost sales efficiency, and foster commercialagility. The role focuses on redesigning and managing processes, and building organizationalcapabilities. It fosters a culture ofexcellence, innovation, and continuous improvement. Key responsibilities : 1. Sales performance & new business development monitoring Coordinate budget process and monitor sales performance and business analytics Set up pipeline reviews to identify growth opportunities and monitor execution. 2. Customer onboarding support Streamline customer onboarding and service processes to deliver a seamless, high-quality experience. Develop an integrated, agile ecosystem to manage customers across product families and enhance cross-channel collaboration (e.g. contact center, digital platforms). 3. CRM and data-driven excellence Deploy the full capabilities of CRM across the group, including governance, marketing automation, campaign management, and analytics. Drive innovation through the intelligent use of data and AI to support sales decision-making.4. Pricing strategy & commercial governance Lead the development and implementation of advanced pricing methodologies ( price sensitivity models, contract pricing, etc.). Establish governance for contract negotiations and pricing consistency to maximize profitability and ensure compliance with regulatory frameworks. 5. Business intelligence Manage the marketing research pool and lead capability-building initiatives to develop commercial and analytical skills across teams. Drive survey, competitive studies, market modelling Define AI-assisted sales, and data-driven insights for product innovation tribes.-Proven leadership experience in marketing, commercial, or transformation roles within complex organizations (e.g., logistics, retail, telecom, financial services). -Demonstrated success in leading large-scale change initiatives focused on agility, digitalization, and customer experience. -Strong expertise in CRM deployment, data analytics, customer segmentation, and marketing automation. -Deep understanding of pricing strategies and commercial governance. -Excellent stakeholder management and communication skills, fluent in French, Dutch and English. -Strong project management skills with experience managing cross-functional teams and substantial budgets.Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:* Meal vouchers of €8 per working day* Hospitalization-, group- and disability insurances* A phone subscription, including 25GB data* A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours* Possibility to enter the Federal Mobility plan* Work/life balance, thanks to flexible working hours and the possibility to work from home* 20 days of statutory leave and 7 additional extralegal days off* An end-of-year and performance-based bonus and double holiday pay* Many benefits from more than 100 bpost-partnersThis is how we make sure that you are happy to come to work with us every day:An interesting packageWith a fair salary, of course. Topped off with interesting extra fringe benefits, such as meal vouchers, extra holidays and additional allowances.At bpost, we really have the ambition to help people grow. You can feel the human values, without losing touch with reality. I also notice this pragmatism, with a human touch, in my colleagues; each and every one of them is capable and exceptionally professional. Besides technical knowledge, mutual support is the key word across all departments.ElodieProduct Owner
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