Duration: 3 - 4 months (possibilty of extension) Employment Type: Freelance Work Hours: Rotational shifts between 07:00 AM and 07:00 PM Work Type: Onsite (Retail store visits required) Travel: should be having valid driving license and should be able to travel independently to various shop locations. Languages: Trilingual (Dutch, French, English) Job Description For L1 Level - Onsite Client is seeking Level 1 Support Engineers for a Windows 11 rollout project. The ideal candidates will provide onsite and remote support during device rollout, assisting end-users and coordinating with technical teams for issue resolution. This is a field-based role requiring flexibility and excellent communication skills. Key Responsibilities: - Provide first-line support to end users during Windows 11 deployment - Perform basic troubleshooting on software and hardware issues - Assist users in navigating Windows 11 features and resolving configuration problems - Log and escalate tickets where required using ITSM tools - Coordinate with rollout teams to ensure smooth device handovers - Visit retail store locations as needed (travel within region) Requirements: - Prior experience in IT support or service desk environment - Familiarity with Windows 10/11 environment - Strong interpersonal and communication skills - Valid driving license and willingness to travel to multiple locations Job Description For L2 Level - Hybrid working (3 days onsite) We are looking to onboard an experienced Level 2 Support Engineer to join our client's team as a replacement for an existing engineer. This role requires a strong technical background in desktop, infrastructure, and user support, with the ability to resolve advanced incidents and support enterprise IT operations in a hybrid environment. Key Responsibilities: - Handle escalated tickets from L1 support and provide in-depth troubleshooting - Install, configure, and support desktop environments (Windows 10/11) - Manage user accounts and permissions via Active Directory - Deploy and maintain applications via SCCM and Intune - Perform root cause analysis for recurring issues - Support hardware (laptops, printers, peripherals) and remote connectivity tools - Document solutions, procedures, and create knowledge base content - Collaborate with infrastructure and application teams for issue resolution Requirements: - Minimum 2-3 years of experience in L2 support or similar role - Strong knowledge of Windows OS, AD, SCCM, Intune, remote support tools - Experience with incident and service request handling (ServiceNow or similar) - Excellent problem-solving and communication skills - Ability to work independently and in a hybrid setup - Dutch and English language proficiency