Spa & Leisure Manager
Spa - The Ickworth
Contract: Permanent
Salary: 34,320 plus great benefits
At The Ickworth Hotel, we pride ourselves on being more than just a hotel – we're a family-focused destination where cherished memories are made. We are currently seeking a passionate and skilled Spa and Leisure Manager to join our lovely team. From welcoming families with genuine warmth to ensuring every spa experience is delightful, you'll embody our commitment to exceptional service. With a focus on teamwork, attention to detail, and a passion for excellence, you'll contribute to the magic that makes The Ickworth Hotel a beloved destination for families seeking fun and relaxation.
This is a permanent role, at 40 hours per week (flexibility to work weekends is essential), with an annual salary of £34,320 - plus a brilliant benefit package.
The Role
As Spa and Leisure Manager, your core purpose will be to lead the spa operation, deliver exceptional guest experiences, and drive revenue through outstanding service and product knowledge.
Key Responsibilities
Spa & Treatment Operations:
Manage the day-to-day operation of the treatment rooms
Lead, motivate, and develop the spa team
Take ownership of the spa budget and financial performance
Oversee staff rotas and ensure appropriate staffing levels
Manage stock control and ordering of treatment products
Drive in-house marketing and promotion of treatments to guests
Guest Experience
Ensure all guests are welcomed to the spa in line with LFH standards
Consult with guests to understand their needs and tailor treatments accordingly
Handle guest feedback and complaints professionally, resolving issues promptly
Treatment Delivery
Perform treatments in line with brand guidelines
Create a relaxing, comfortable, and professional experience for every guest
Use expert knowledge to explain treatments clearly and suggest suitable adaptations when requested
Retail & Product Promotion
Actively promote and sell spa treatments and retail products
Provide knowledgeable, honest recommendations tailored to individual guest needs
Maximise revenue while maintaining excellent guest satisfaction
To Be Successful In This Role, You Will Have
Previous experience as a Spa and Leisure Manager within a destination spa or hotel spa
A recognised spa qualification such as Spa UK NVQ Level 3, ITEC, CIBTAC, CIDESCO, or equivalent in beauty treatments and massage
Elemis experience is highly desirable (training will be provided)
A genuine passion for spa and wellness, with the ability to share your knowledge and expertise with guests
Excellent attention to detail, with strong knowledge of health and safety procedures and a commitment to maintaining a safe environment for guests
If you're ready to bring your passion for wellness and leadership to a supportive, guest-focused environment, we'd love to hear from you. This role is due to commence in March.
Why work with us?
Training and development is central to life at LFH, it's something we truly value. We are proudly certified by the Institute of Hospitality and support our teams' development through partnerships with award-winning, hospitality specific apprenticeship providers.
An extra day's holiday for your birthday
EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem
Cycle to work scheme
- Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us
Who are LFH?
The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat that offers an unparalleled family experience for our guests. Set within 1,800 acres of stunning National Trust parkland, combining heritage and modern elegance, providing an idyllic escape for families.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Seniority level
Not Applicable
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Hospitality