M365 and M365 Security Cloud Solution Architect
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At Small Medium Enterprises and Channel (SME&C), we are leading a high‑growth, AI‑powered global sales team—one that is deeply connected to our partners and driven by customer success.
By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity.
Here, you’ll be part of a diverse, high‑performing, and customer‑obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast‑paced, digital‑first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Responsibilities
Be a trusted advisor driving adoption and change management as well as business value through AI transformation: deliver strong adoption and change management as a key pillar to support customers in realizing value and navigating their AI transformation journey. Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long‑term value.
Drive Customer Success: lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long‑term customer success and renewal.
Leverage Agentic AI: use Copilot prompt engineering and agent‑building expertise to drive AI at scale.
Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
Customer centricity and satisfaction: drive positive customer satisfaction, become a trusted advisor to customers and partners by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. Listen and respectfully challenge to drive the best outcomes. Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
Accelerate customer AI transformation journey: engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re‑use, and learn from others to help accelerate your customer’s AI transformation journey.
Embrace a growth mindset: act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
Learn‑it‑all: demonstrate a self‑learner mindset through continuous, self‑directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Additional Responsibilities as CSA M365 and Security
Focal point of contact between Microsoft and customer/partner in driving M365 adoption, drive end‑user adoption of copilot (per BU).
Deliver Microsoft services for M365 through Unified support contract.
Demonstrate M365 insights to showcase trends and business impact.
Advisory on adoption and change management plan (identify exec sponsorship, end‑user targeting, content and activities).
Enable and demonstrate M365 insights and dashboards to understand usage trends and business impact.
Conduct training sessions, use‑cases and support specific for CXO.
Extensibility scenarios: envision, design sessions and scoping for pilot, PoC or hand‑over for implementation.
Feedback loop to Microsoft Product Group and Marketing team.
Support unblocking technical issues: work with product group, provide feedback and product insights.
Support Customer Success Club and MW events by delivering sessions and acting as a subject‑matter expert.
Passion for new innovative technology and drive customer transformation.
Ability to work with different cultures and customers.
Ability to communicate with a variety of audiences especially CXOs and strong presentation skills.
Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents.
Ability to lead and motivate technical communities and be a public speaker.
Ability to effectively recognize and adapt to change and in constant learning mode.
Qualifications
Bachelor's degree in Computer Science or equivalent.
Fluent in English, Arabic, French or German; any third language is appreciated.
No relocation required.
Experience
Relevant experience working in a customer‑facing and working with Customer Success teams.
Relevant experience in systems development, network operations, software support, IT consulting.
Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions.
Analytical problem‑solving.
Proven track record of building relationships with senior IT and business decision makers.
Ability to explain complex topics in ways that can be understood by technical and business decision makers.
Exceptional verbal and written communication skill and fluency in English and any of the following languages: French, German, Italian, Spanish.
Change management, transformation, trusted advisory, customer focus skills to influence on consumption/adoption M365 customers.
Journey mapping skills: be the M365 Copilot subject‑matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design‑thinking workshops with both BDMs and ITDMs.
Relationship building: proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.
Technical Skills
Knowledge of Microsoft 365 and deep knowledge on one and/or more workloads.
Tenant‑to‑tenant migration knowledge.
M365 Security and compliance.
Copilot for M365, Copilot chat, Copilot agent.
Agents creation and governance (min through M365, Copilot Studio).
Copilot Studio.
M365 Apps (esp. Teams, VIVA).
Teams deployment.
SharePoint Online & Search indexing.
Technical certification in Cloud (e.g., Microsoft 365 Certified, AI, …).
Employment Details
Seniority level: Not Applicable.
Employment type: Full‑time.
Job function: Information Technology.
Industries: Software Development.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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