PAs a Customer Service Order Manager, you will be responsible for the accurate processing of customer orders and the daily follow-up of deliveries. You will act as the link between customers and internal departments, ensuring clear communication, timely problem-solving, and a high level of customer satisfaction. This role requires strong attention to detail, excellent communication skills, and a proactive, service-oriented mindset. /pbr /pOur client is an international player in the chemical sector, known for its commitment to quality, safety, and innovation. /pbr /pAs a Customer Service Order Manager, you will be responsible for the accurate processing of customer orders and the daily follow-up of deliveries. You will act as the link between customers and internal departments, ensuring clear communication, timely problem-solving, and a high level of customer satisfaction. This role requires strong attention to detail, excellent communication skills, and a proactive, service-oriented mindset. /ppTasks: /p ullipAct as the first point of contact for customers, providing excellent service in Dutch and French (both written and spoken). /p /lilipReceive, verify, and process customer orders in the system, ensuring accuracy and compliance with company procedures. /p /lilipMonitor order status and proactively update customers regarding delivery dates, product availability, and any potential issues. /p /lilipCollaborate closely with internal departments (Sales, Logistics, Planning, Finance) to guarantee efficient order fulfillment. /p /lilipHandle customer inquiries, complaints, and returns in a professional and solution-oriented manner. /p /lilipEnsure all documentation is prepared according to sector regulations and company standards. /p /lilipContribute to continuous process improvement within the customer service department. /p /li /ul br /pWe are looking for a Customer Service Order Manager that : /p ullipPerfectly bilingual Dutch/French; English is a plus. /p /lilipPrevious experience in customer service, order entry, or sales support, ideally in an industrial or chemical environment. /p /lilipStrong organizational skills, with a high level of accuracy and attention to detail. /p /lilipExcellent communication skills and a proactive, customer-oriented mindset. /p /lilipAbility to work under pressure and manage priorities in a fast-paced environment. /p /lilipGood command of MS Office and experience with ERP systems (SAP is a strong asset). /p /li /ul br /pThe client offers : /p ullipA challenging and varied role within a stable international company in the chemical sectorstrong. /strong /p /lilipA dynamic team environment with professional growth opportunities. /p /lilipCompetitive salary package with attractive benefits. /p /li /ul br / Logistics, Order Entry, MS Office Suite, Customer Service, Attention to detail, Documentation, Communication, Company Procedures, Solution Oriented, Delivery, Prioritize Workload, Customer Experience, Communication, Service, Bilingual, Asset, Stress tolerance, Finance, SAP, Manners, Planning, Sales, Service oriented, Customer Oriented, Client Rapport, Issue Management, Industrial, Proactivity, Sector regulation, Order Fulfillment, Fast Pace, Organization Skills, Customer Service, Point of contact, Sales Support, Problem Management, Company Standards, Service department