Job description
Join our team in Brussels and contribute to the transformation of the electricity sector by supporting our client in the implementation and optimization of CRM solutions.
Your missions
* Lead workshops and interviews with Key Account Managers, Customer & Operations teams, and other stakeholders to capture user needs and pain points
* Translate business needs into personas, user journeys, use-cases, user stories, and acceptance criteria
* Define and challenge design principles and scope boundaries between CRM and surrounding systems
* Build a clear CRM vision, MVP scope, and incremental roadmap
* Produce high-quality analysis deliverables: business requirements, process maps (AS-IS/TO-BE), data & reporting needs, integration needs
* Conduct structured market exploration, vendor longlist/shortlist, and support the selection process
* Coordinate with internal teams (security, architecture, procurement, legal) to ensure a rigorous and compliant selection process
Your profile
* Experience with CRM tools (selection, implementation, or optimization)
* Experience researching and shaping customer solutions & digital software products
* Experience in the energy sector and good knowledge of the Belgian energy market
* Experience in structured analysis and recommendations integrating business knowledge
* Experience integrating technical constraints and collaborating with technical profiles
* Academic background: engineering or business school
* English and French fluent. Dutch is a plus.
* You demonstrate a problem-solving mindset and proactivity
* You demonstrate customer orientation and autonomy
* You demonstrate team spirit, intrapreneurial mindset, and results orientation
What we offer
* An international community, bringing together 110+ different nationalities
* An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
* A robust training system with our internal Academy and 250+ available modules
* A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
* At Amaris, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!