At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances and limit exposure for American Express. Every Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.
In the Credit team, you will be responsible for managing first contact resolution with Card Members who are either out of pattern, overdue or have had a rejected direct debit. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due, encourage continued use of the card and prevent future occurrence through negotiation and education.
Core Responsibilities
You will be part of a team that delivers world class results, both for Card Members and the business. In your role you will:
1. Negotiate for the collection of overdue payments
2. Secure the repayment of due and overdue funds
3. Put in place payment commitments that balance the Card Member’s ability to repay and ongoing account management
4. Uphold the American Express brand image and customer loyalty through outstanding customer service
5. Work to the highest standards with a balanced delivery of both customer experience and shareholder value
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
6. Competitive base salaries
7. Bonus incentives
8. Support for financial-well-being and retirement
9. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
10. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
11. Generous paid parental leave policies (depending on your location)
12. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
13. Free and confidential counseling support through our Healthy Minds program
14. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.