At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Cybersecurity Program Coordinator to join our UniQue team.
What will you be doing in this role?
* Organise meetings (both in-person but virtual using videoconferencing infrastructure).
* Open service requests, change requests and work orders within ticketing and tasking systems.
* Pro-active follow-up of existing requests in various systems on a periodic basis.
* Write emails to stakeholders of the service.
* Write and review SoW, contracts and license agreements.
* Resource planning.
* Writing, editing and creation of SOP/SOI in the wiki.
* Presentation slides preparation.
* Establish a continuous feedback loop to gather input from all stakeholders for ongoing improvements and their subsequent implementation.
Requirements
What do you need to succeed in this position?
* Experience of at least 2 years in engaging with highly technical cyber security professionals.
* Minimum of at least 2 years in summarizing discussions, identifying relevant points and action items.
* At least 2 years experience in coordinating stakeholders at multiple levels (strategic, operational and tactical/technical).
* Strong experience in creating work orders, tickets in multiple ticketing systems and following them up.
* Proven experience in writing presentation slides for different audiences.
* At least 2 years of experience in resources planning based on current and projected workload.
* Ability to explain complex technical topics in simpler terms to a non-technical audience.
* Maintain situational awareness of multiple ongoing activities across disparate ticketing systems and coordinating the activities across those.
* Demonstrable existing experience with documenting existing processes using Atlassian Confluence software.
* Experience with Knowledge Management activities; storing and categorizing documents from multiple sources.
* Editing work on SOP (Standard Operating Procedures) and SOI (Standard Operating Instructions).
* Strong reporting skills to various levels of seniority.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.