Role Description
Our fast-growing company is looking for a talented Solutions Architect to join our Implementation team. This dynamic and versatile role blends technical expertise with strategic customer engagement. The ideal candidate will be responsible for evaluating customer requirements, then designing and presenting both software and hardware solutions to clients, ensuring alignment with their business needs. The role requires a strong technical background, excellent communication skills, and the ability to collaborate with both customer-facing and internal teams to drive successful customer engagements.
Pre-Sales & Implementation
* Act as a technical advisor to sales teams, assisting in pre-sales activities and customer presentations
* Conduct product demos, proof-of-concept (PoC) projects, and technical workshops
* Collaborate with customers to understand their challenges and translate them into tailored solutions based on our product portfolio
* Evaluate existing tools and platforms and recommend solutions and any relevant integrations to meet business objectives
* Prepare proposals, RFP responses, and technical documentation that articulate solution benefits
* Create detailed architectural documentation, including diagrams, specifications, and integration plans
* Ensure solutions are scalable, secure, and optimized for performance
* Serve as a technical stakeholder throughout the project lifecycle, from concept to implementation
* Support post-sales teams in solution deployment and troubleshooting when necessary
Collaboration & Innovation
* Develop and maintain strong relationships with key customer and internal stakeholders
* Work closely with product management, engineering, customer success and sales teams to refine solution offerings
* Stay updated on emerging technologies and industry trends to provide innovative solutions
* Provide feedback to internal teams on customer requirements and market demands
Skills and Qualifications
* Bachelor's or Master’s degree in Computer Science, related Engineering (Computer, Systems, Industrial, etc...), or a related field
* 5+ years of experience in a Solutions Architect or Pre-sales Engineering role
* Strong understanding of how to functionally decompose a customer’s process flow into an understandable process diagram and fitting our solution offerings into that flow
* Strong knowledge of both software (applications, cloud solutions, databases) and hardware (RFID encoding & reading, optical scanning, networking, servers, storage, IoT) technologies
* Experience designing and troubleshooting networks to ensure complex network architectures are stable and working as required
* Experience with cloud platforms such as AWS, Azure, or Google Cloud
* Excellent presentation, communication, and interpersonal skills
* Ability to translate complex technical concepts into business-friendly solutions
* Hands-on experience with system integration, API development, and security best practices
* Hands-on experience with physical and software tools used in installations
* Strong problem-solving skills and ability to work in a fast-paced environment
* Willingness to travel for client meetings and industry events as needed
Software Used
* MS Office Suite (Word, Excel, PowerPoint, Outlook)
* Spectrum Analyzer software
* Network Sniffing / packet analyzer
* Reader and Network Configuration Software
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