Responsibilities:
* Provide day-to-day IT technical support for end-users of desktop applications, smartphones, tablets, printers and computer hardware;
* Provide support to the users with remote communications and connectivity
* Exercise independent judgment consistent with guidelines\standards;
* Organize and prioritize workflow to meet established SLAs
* Document root cause of issues and suggest changes to prevent future outages
* Maintain updated knowledge of policies, procedures, products, and activities
* As necessary, perform other duties as required.
* Knowledge on server and network concepts or can co-ordinate/troubleshoot via call
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
* Experience with Anti-spyware and Anti-virus software.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. (Basic Troubleshooting and Smart Hands)
* Minimum 3 to 4 years End user Support Experince
* CompTIA/ITIL Foundation/CCNA/ certification is preferred
* Ability to diagnose and perform simple upgrade/repair of PC hardware.
* Experienced with ticket-based systems (preferred Service Now)
* Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN;
* Knowledge of SCCM/MECM and Active Directory
* Communicate with the team to provide key problem status updates.
* Ability to respond quickly to issues or requests.
* Good written and oral communications skills with clients and management .
* Ability to work with deadlines and complete tasks on-time.
Fluent Dutch & English is must
Must have driving licence
Freelance Contract not possible
Visa Sponsorship not Possible