As a Customer Service - Logistics Planner, you will play a key role in managing logistics operations and ensuring excellent customer service. This role in the transport & distribution industry is based in Antwerpen Linkeroever and focuses on coordinating shipments and maintaining strong client relationships.
The company is one of the world's leading trading & distribution companies. It is known for its efficient logistics processes and strong emphasis on customer satisfaction.
The company is located in Linkeroever easy accessibly by car, public transport & waterbus
As a Customer Service - Logistics Planner your responsibilities are:
* The coordination and monitoring of all transports from A to Z is your core task. This includes the control of the deliveries and the goods quality as well as the overall documentation and correspondence.
* Organize logistics for incoming and outgoing goods (including sea going vessels, barges, local bulk transport as well as storage of goods)
* You are the main contact person with the logistics interfaces of our customers and suppliers.
* You take over the management of all marketing and sales contracts and ensure to meets supplier's and customer's requirements.
* You make sure that orders are handled timely and correctly and a smooth operational process.
* Act as the primary point of contact for customer inquiries and concerns.
* Resolve shipment-related issues promptly and professionally.
* Collaborate with internal teams to optimize the supply chain process.
* Provide clients with regular updates on their orders and deliveries.
* Maintain accurate records of customer interactions and logistics performance.
* Support the team in achieving customer satisfaction goals.
* You have already 5+ years of customer service experience or logistics plannig preferably within the chemical industry
* Fluency in English and Dutch is essential (and preferably also in French)
* You act calm under pressure and are able to make quick, clear and reasoned decisions in a dynamic business environment.
* You have excellent communication and interpersonal skills, natural relationship builder.
* Your ability to work with MS-Office IT tools is effective and efficient.
* You are customer focused & service oriented
* Fixed contract after successful interimperiod
* Competitive salary + benefits
* Home office up to 2 day per week
* holidays
* Training on the job
* Highly skilled workforce
Logistics, Marketing and sales, MS Office Suite, Customer complaints, Customer Service, Corporate Culture, Documentation, Communication, Stress tolerance, IT Tools, Delivery, Chemical industry, Transport, Customer Experience, Records management, Supply chain, Goods delivery, Correspondence, Interfaces, Service oriented, VOS, Barge, Sales Agreements, Storage of goods, Bulk transport, Regular Updates, Team support
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