Job purpose
The Account Manager will be responsible for identifying and mitigating risks related to service quality, compliance, and financial transparency for both AXA Belgium and AXA Luxembourg. By managing escalations and participating in critical incident meetings, the Account Manager will foster accountability and transparency in operations.
Main missions
The main mission of the Account Manager is to act as the ambassador of AXA Group Operations, ensuring the highest level of service quality and customer satisfaction for AXA Entities.
This involves managing relationships, handling escalations, communicating the GO strategy, and ensuring the effective implementation of services and products. The Account Manager will also support the Entity in navigating the GO organization, facilitating collaboration, and ensuring financial transparency.
Expected skills & experience
We are looking for someone with the following experience and skills:
Experience
Strong IT background
Experience of working in a complex global Organization
Good understanding of Group Operations Governance
Good understanding of GO financial, project and product processes
Experience of managing and delivering continuous service improvements across an organization
Technical skills
Very strong knowledge of GO strategy, Tech and Data roadmap, objectives, organization and constraints
Good understanding of insurance business needs/challenges of the Opco in the short and long term
Strong understanding of regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
Strong understanding of financial management processes and budget management
Strong understanding of GO Operations activities and track record in project/program delivery
Maintain a large angle/high level perspective, align actions and contribute to overall organizational strategy enhancement including learnings from benchmarking activities and reviews
Soft skills / transversal skills
Excellent English communication level
Excellent communication skills, with the ability to build trustful relationships at all levels
Excellent listening and facilitation skills to manage conflicting interests with a constructive and transversal mindset
Capacity to speak up assertively and put good and bad messages on the table in the interest of the Group operations local legal entity, Group Operations or AXA Group
Ability to work in multi-cultural teams and achieving results in a matrix organization
Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
High level of personal accountability and strong commitment
Ability to engage and inspire
Effectively communicates the GO vision & goals
Understand and articulate the projected direction of the organization and how changes might impact the Organization