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We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check whether the role you are interested in is posted here, on our website.
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check whether the role you are interested in is posted here, on our website.
ABOUT TMF GROUP
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues across 125+ offices in 87 jurisdictions, we actively seek talented individuals from diverse backgrounds and offer broad job opportunities. We nurture and promote our staff, ensuring that senior positions are accessible to all.
Job purpose
To devise high-quality solutions that meet the business requirements of TMF customers, ensuring they are delivered "fit for purpose" within agreed timescales. Solutions will primarily utilize existing tools, with bespoke solutions requiring appropriate authorization, stakeholder agreement, and risk management. The role also involves covering for the HR & Payroll Solutions Lead in their absence, understanding internal operational solutions, and training local staff. Collaboration with Sales Leadership to develop understanding of TMF’s Global HRP Solutions and delivering training is also essential.
Key responsibilities
1. Pre-sales support
2. Due diligence investigations, workshops, and documentation
3. Business requirements definition
4. Solution design and specification
5. Assisting sales with project scoping and planning
6. Estimating resource requirements and delivery times with Project Managers
7. Interacting with IT and external providers to challenge and validate proposed solutions, monitor quality, and support testing and acceptance
8. Providing consultancy internally and externally
9. Leading delivery teams
10. Mentoring and staff development
11. Working with local offices to identify and mitigate issues and risks, delivering training accordingly
12. Reporting and escalating concerns and issues
Critical competencies for success
Ideal candidates will have solid industry-based HR/Payroll knowledge, requirements analysis skills, and experience in implementation and service design. They should demonstrate organizational, problem-solving, managerial, and motivational skills, with familiarity in HR and payroll principles and legislation. Experience in or affinity for team and customer management is essential.
* IT background or senior payroll/HR end-user experience is advantageous.
* Technical knowledge of platforms/databases is beneficial but not mandatory. Strong communication skills across all levels are essential.
* Experience with HR and/or payroll system development/implementation, analytical and solution design skills, and strategic thinking are critical.
* Credibility with clients’ personnel, including senior end-users and strategists, is required. Ability to focus on strategy and motivate teams to detail is necessary.
* A solid general or technical background with DBA and communication skills is preferred. Knowledge of ERP, ASP hosting, and related configurations is useful. Support role experience is a plus.
Technical skills/Job Specific skills
* Excellent self-organization and time management, attention to detail, and ability to meet deadlines
* Effective communication skills
* Minimum of 10 years’ experience in a relevant environment, including service management
* At least 10+ years in payroll/HR client-facing roles with a proven track record
* Experience in operations, delivering cost-effective solutions and service design
* Ability to train local office staff in LATAM
Professional Qualifications
* Fluent in English and local languages
* Proficient in Payroll and HR services
* Project management training is a plus
Other Leadership Characteristics
* Effective problem solving
* Motivational leadership
* Analytical and organizational decision-making skills
* Interpersonal skills, empathy, and sensitivity
* Focus on customer satisfaction and service quality
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