Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a
killer product
, a
huge global community
, as well as a
fun and exciting work environment
.
What you will do:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide
support
and
help
to our
existing and potential customers
, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of
helping our software's users by investigating to provide them the perfect answer to their questions
. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to
understand the functional issue and investigate
. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Responsibilities
* Help customers with their use of Odoo Business Apps
* Solve functional problems by investigating
* Engage with our visitors and leads (Livechat)
* Ensure customers' satisfaction
* Improve customer's experience
* Contribute to the improvement of our product & all documentation
* Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
* Fluent in English and German
* IT & Business Affinity
* Customer oriented
* Autonomous and fast learner
* Valid
work permit
for Belgium
* Solution minded
Nice to Have
* Any other European language is a + (Spanish, Italian...)
* Good knowledge of business processes
* Technical knowledge (XML, Python, JS)
What's great in the job?
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to
the improvement of our software Odoo
by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee