About The Company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about. We work to generate value not only for our users but for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services and digital payments. Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform, pioneering innovative solutions that start in Brazil and scale across more than 12 countries. Our focus spans sustainability, safety, artificial intelligence, financial markets, and more, while we embrace challenges, fast pace, respect, collaboration, and good humor.
About The Team/role
At 99, we’re reimagining logistics in Brazil—B2C is at the center of this transformation. As a Senior Growth Operations Analyst, you’ll be a key partner in unlocking growth opportunities. This high-impact role goes beyond spreadsheets: you will engage with Key Accounts, monitor operational performance, connect data intelligence with frontline execution, deep‑understand our clients’ businesses, conduct research, participate in field visits, and translate insights into clear strategies.
In this role, you’ll be
* Managing Key Account performance: closely monitoring operations, leading client meetings, and presenting numbers, results, and action plans strategically.
* Process Mapping & Continuous Improvement: diving deep into the client’s operations to map end‑to‑end processes and applying continuous improvement concepts to identify bottlenecks, optimize workflows, and elevate partner experience.
* Driving growth strategy: performing advanced analyses to identify key levers within the B2C vertical and taking ownership of high‑impact projects.
* Turning data and field experience into action: generating deep insights from data, research, and frequent operational field visits, connecting real‑world scenarios with business decisions.
* Cross‑functional & Stakeholder collaboration: partnering seamlessly with external clients and internal teams (Product, Sales, Marketing) to ensure initiative success.
* Building business cases: developing robust models and tracking the performance of new programs to ensure scalability.
* A mentor and leader: scaling our team’s excellence by mentoring junior analysts and sharing best practices.
We're eager to be in touch because you have
* 4+ years of experience in Growth, Ops, Analytics, Consulting, or related fields.
* Strong communication and relationship‑building skills: the ability to translate complex data into actionable strategic recommendations for KAs and leadership.
* Process vision: experience with end‑to‑end process mapping and the application of continuous improvement methodologies.
* A highly strategic and hands‑on mindset: capable of shifting seamlessly from technical analysis (Excel/SQL) to real‑world market execution.
* Natural curiosity and willingness to conduct field visits and operational research.
* Technical proficiency in SQL or BI tools (Tableau, Power BI, Looker).
* English: advanced level to consume materials and participate in internal meetings.
* Previous experience in e‑commerce, logistics or marketplaces.
You’ll love working at DiDi because
We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data‑driven. We are strong believers in making informed decisions; that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win‑win Collaboration. Success is a team sport. When we help our partners and colleagues win, we win too. We communicate with candor and execute with excellence in all we do.
We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day; it is a non‑negotiable value of who we are. We practice inclusion, plurality, and respect. Governance of the Diversity Committee works together with HR, leadership and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. We refrain from any bias and welcome everyone, including pregnant people and people with disabilities (PwD).
EEO Statement
This position is open to everyone, including pregnant people and people with disabilities (PwD).
#J-18808-Ljbffr