PstrongFreelancer Opportunity /strong /ppstrongJob title: Business Service designer /strong /ppstrongJob location /strong: /ppWe have an office-day policy of min. 2 days per week: from 9h to 17h in our Brussels office at North Station (Boreal). Sometimes, presence could be requested in Evere (second office) /ppstrongJob contract: 6 months with possible extension /strong /ppAs a Business Service Designer, you are responsible for developing new or improving existing products and services, ensuring they meet the highest standards of desirability (users), feasibility (technology), sustainability, and viability (business). You follow the "double diamond" or service design methodology to complete your mission. This involves owning the design process, facilitating workshops, conducting market and customer research, simulating business models and creating prototypes that are continuously tested and refined with customers stakeholders. When there is a user validated value proposition / journey improvement, viability is assessed and the MVP is defined, you hand over to your UX/UI, content product expert colleagues for further implementation. /ppstrongKey Responsibilities: /strong /ppDefine align on the project scope with squad business stakeholders /ppCollect and analyze customer data market insights to validate most critical assumptions /ppPlan and conduct user research, and convert findings into an actionable report /ppTranslate insights into deliverables such as problem statements, customer archetypes, cross-channel journey maps and service blueprints /ppFormulate the value proposition convey complex information by using visual methods /ppDevelop comprehensive business cases outlining financial drivers, needed investments, and 3-5 year forecasts, ensuring alignment with the organization's strategic goals. /ppOrganize and facilitate co-creation workshops to gain input alignment with stakeholders throughout the design process /ppApply design thinking methodologies evangelize where needed /ppAssist squads in refining requirements and support UX colleagues with deliverables like prototypes, wireframes, and user flows. /ppShare knowledge with and learn from fellow designers /ppstrongDegree Experience: /strong /ppMinimum of 5 years of experience as a business/service designer, UX/CX strategist, innovation consultant, or a similar role. /ppYou can demonstrate business and service design experience in various contexts, showcasing an advanced understanding of the nuances required to deliver the best possible work. /ppYou know the theory but remain pragmatic, proposing new and customized approaches. /ppExperience in applying Design Thinking and creating deliverables such as customer archetypes, customer journeys, service blueprints, value propositions, concepts and/or prototypes. /ppYou can plan execute a complete service design track, including conducting user research (qualitative quantitative) and translating findings to actionable recommendations. /ppExperience with creating (financial) business cases, simulating the value of a solution by weighing benefits against costs, and forecasting the viability of an investment over a 3-5Y time horizon /ppStrong business acumen, always striving to have a good understanding how an organisation works and what the business goals are in order to frame communication concepts for maximum business impact. /ppComfortable in facilitating workshops with multidisciplinary project stakeholders to gain input alignment. /ppStrong visual and verbal communication skills, combining empathic listening with the ability to influence others. /ppCapable of integrating strategic priorities into your projects and highlighting strategic accents in concepts. /ppAble to think conceptually and move seamlessly between abstract and concrete ideas. /ppIf needed, you can successfully coach guide people. /ppSkilled in managing difficult stakeholders /ppstrongTechnical skills: /strong /ppExperience with digital collaboration tools such as Fig jam, Miro or Mural /ppYou are not afraid to dive into numbers, data and/or statistics and interpret them /ppExperience working with data analytics platforms like Qualtrics, MicroStrategy or Tableau is a plus /ppstrongAttitudes/Behavior: /strong /ppCustomer-focused with a hands-on, can-do mentality. /ppComfortable performing in ambiguity and change, open to trying new tools, concepts, and methods. /ppStrong conceptual thinker with a growth mindset. /ppAware of the latest digital developments, curious, and actively seeking to learn. /ppExcellent planning and organizational skills, self-sufficient, and analytical. /ppstrongLanguages: /strong /ppFrench or Dutch, and English (written and speaking) /ppstrongNice to haves: /strong /ppAbility to engage and inspire different stakeholders. /ppExperience in coaching junior service designers. /ppExperience in the telecom or service sector. /ppKnowledge of and/or experience in UX, behavioral design, or growth hacking. /p