Customer Services and Administration Officer
For the support of the Finance & Administration department, we are actively looking for a
Customer Services and Administration Officer with the following profile:
✓ Obtained degree: You have a Bachelor degree or equivalent by experience
✓ Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English
✓ MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word – PowerPoint)
Job description:
Main tasks:
* As a customer services officer you are the direct contact person for our customers
* Manage and ensure response to all incoming phone calls and customer service inquiries
* Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
* Responsible for the follow-up of orders from A to Z
* Gather all information necessary to start the return/credit note procedure – complaints
* Manage the commercial conditions granted to specific customers
* Follow up sales order issues between us and the warehouse
* Manage the stock loadings for new products
* Responsible for the samples and inventories
* Analyze & report business results and market data to Management
* Deliver administrative support to the Sales Manager – Retail products and Business Lead – Hospital products
* Change or adapt prices in Oracle
* Responsible for certain tasks of the monthly closing process
Ideal profile:
* You have a first proven experience in a similar role
* You have strong communication skills
* You have a good knowledge of Excel and like working with numbers
* You like to work in a team and don’t hesitate to help others
* You are not afraid to work in a growing company and a dynamic, changing environment
* You are stress-resistant
* An experience in the pharmaceutical industry is a plus, together with knowledge of Oracle or another ERP system
What we offer:
* As Customer Services Officer you will be working in a dynamic and international environment
* You will have a permanent contract and flexible working hours with the possibility of working partially from home
* The position offers an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages:
* Monthly reimbursement of costs
* Meal vouchers of €8/working day of which €6.91 paid by the company
* Group insurance (pension plan and invalidity)
* Hospital insurance
* Monthly transportation allowance
* Mobile phone subscription
* Laptop
* Eco-cheques
* Yearly sector bonus according to JC200
* Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date)
Timing: ASAP