Job Title: IP NOC Helpdesk
Job Type: Freelance
Location: Brussels, Belgium
Work regime: Hybrid
Keywords: Helpdesk, L2 support, CCNA, LAN, WAN, and Network
Sector: our client is a leading company in the energy sector, renowned for its expertise in transmission and distribution networks. It plays a vital role in ensuring the reliability and efficiency of electricity supply across regions. With a commitment to innovation and sustainability, this company invests in cutting-edge technologies to optimize grid operations and integrate renewable energy sources.
What you'll do:
Front Desk Operator Responsibilities:
* Handle calls and emails, take action on simple tasks, and escalate complex issues.
* Monitor Datacom networks (PDH, SDH, DWDM, VOIP, IP/MPLS, LAN) and verify alarms.
* Perform Level 1 incident management: troubleshoot, apply workarounds, and escalate as needed.
* Manage configuration and standard change requests; coordinate with internal teams.
* Support planned works: monitor subcontractor activities, apply changes, and restore configurations.
Back Office Responsibilities (Progressive Role):
* Plan and coordinate fiber interventions with internal teams and third parties.
* Prepare for planned works: analyze network impact, coordinate with stakeholders, and implement redundancy.
* Handle Level 2 incident management and vendor coordination.
* Support and manage Datacom infrastructure projects.
* Maintain documentation, share knowledge, and contribute to process improvements.
What you bring:
* You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!)
* should hold a bachelor’s degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field,
* must have already a few years of experience as a Helpdesk officer or Network Operations Support
* must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP,
* must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management,
* needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately,
* needs to be customer-oriented and cope well with stress,
* must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues),
* must be able to work in a complex organizational environment,
* must be able to cope with a combination of different network environments and tools,
* must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers, ...
A little about us:
Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.
* Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
* Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
* Delivers strategic technology and business transformation solutions globally.
* Operates through global delivery centers across North America, Asia, and Europe.
* Provides services for data center migration and workload development for cloud service providers.
Awardee of prestigious recognitions including:
* Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024
* Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
* American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
* Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
* Received 3 SBU Leadership in Business Awards
Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023