For a major player within the financial sector, we are looking for an administrative assistant to join the Back-Office Cards team. You will be responsible for the operational support of everything related to debit and credit cards. You will work daily with colleagues who are in direct contact with customers (agencies, call center, advisors) and support them with questions and files.DescriptionYou answer questions from internal employees (by phone and email) and provide them with support for card-related questions.You administratively process customer requests related to debit and credit cards.You follow up daily operational tasks and ensure that processes run smoothly.You ensure correct and timely handling of files, with an eye for detail and quality.You actively contribute to a quality service for both internal colleagues and end users.ProfileYou have previous experience in an administrative or back-office position, ideally in the banking or insurance sectorYou are customer-oriented, discrete and work accuratelyYou have an analytical mind and think proactivelyYou communicate fluently in Dutch and understand French wellYou are a real team player with a hands-on mentalityYou learn quickly and can cope well with procedures and systemsOfferAs a consultant, we offer you a permanent contract with the following benefitsAttractive gross salaryFlat rate expense allowanceMeal vouchersHealth and group insuranceA car or mobility budget after 1 year of activity12 ADV days on top of the legal 20 days