PstrongWe are looking for Senior Conversational (AI) Designer - French speaker /strong /ppWithin DESIGN Chapter Area, the Conversational Design team creates the dialogues of the Proximus Digital Assistant (chat and voicebot), improves customer user experience and responds to the digital needs of today's customer. /ppAs Conversational (AI) Designer (native language: French), you will be part of a multidisciplinary team responsible for the implementation and delivery of conversational bots (chat+voice). /ppYou will report to the Chapter Owner responsible for the designers working at Omnicare where customer journeys are key. Alternately, you will sit with designers from the chapter and with other content designers on Mondays. You will spend the other days of the week with your squad members. /ppstrongYou: /strong /ppHave experience in AI driven conversational copywriting/prompting /ppTrain your colleagues in this expertise (on the job, via workshops?) and bring them to next level; /ppCreate conversations in French and English, using your strong writing skills to craft clear, concise, and engaging dialogues that reflect our tone of voice /ppAre responsible for creating and optimizing dialogues in Voice flow. /ppImplement dialogues in our conversation management platform Google Dialog Flow CX. /ppTrain our bots to better understand what end-users say (in collaboration with AI specialists); /ppMonitor and analyze conversation logs. /ppAs a strongConversational (AI) Designer /strong, your work will be used in both sales and after-sales contexts for different customer segments. We are looking for people with a strong affinity for digital customer needs, who are customer-centric (familiar with user research), dare to jump in the world of AI and have a flexible, positive attitude, especially in relation to change and digital transformation. /ppTogether with the squad members you aim the best digital experience for customer with a higher CSAT and containment rate in the bot. /ppstrongRequired competences: /strong /ppConversational AI copywriting /ppExcellent written/editorial and verbal skills in French English, Dutch is a plus - a solid grasp of grammar, syntax, semantics, and how people use language is crucial /ppAnalytical skills /ppVery good communication skills /ppProactivity and self-direction /ppProven experience with configuring/setting up interactions in conversational bots (chat+voice) /ppDemonstrable experience with digital communication (chat, messaging, social media...) in a professional context /ppExperience with voice messaging is a plus (design for voice IVR, Alexa, Google Assistant...) /ppFamiliar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert, understanding how these technologies work and how they can be applied is beneficial /ppExperience of working in an agile context /ppAbility to work under pressure. /ppAn ideal candidate... /ppPassionate about language, technology and AI /ppEager to learn and to take initiatives /ppRealizes how conversational bots (chat voice) should be designed from the point of view of both design and copy /ppKnows how these conversational bots work and what the possibilities and limitations are /ppGood communicator, both with management and with colleagues /ppTeam player and can collaborate well with several profiles like NLP Designers, Product Owners, business stakeholders /ppCreative and an out-of-the-box thinker /ppCustomer-oriented /ppGood organizer /ppKnows how to adopt a positive mindset and attitude, even in stressful situations /ppOpen to change related to working in a digital environment. /p