Position Summary
The Contract Manager serves as the Contractor's primary on‑site management representative and is responsible for the day‑to‑day performance, compliance, and quality control of Army Community Services (ACS) Consolidated Services at USAG Vicenza. This role acts as the single point of contact for the Government Contracting Officer's Representative (COR) regarding contractual execution and service delivery across all functional areas.
Essential Duties and Responsibilities
Contract Management & Oversight
* Serve as the primary Contractor representative for all contract matters related to daily operations
* Ensure performance of all services in accordance with the Performance Work Statement (PWS) and Quality Control Plan (QCP)
* Maintain continuity and stability of the workforce across all ACS service functions
* Monitor staffing levels, schedules, and service coverage to ensure uninterrupted support
Government Coordination
* Maintain regular communication with the COR and provide responses within 2–4 hours during duty hours
* Attend post‑award conferences, progress meetings, and ad hoc coordination meetings as required
* Coordinate resolution of performance issues, customer concerns, and quality deficiencies
* Ensure all deliverables, reports, and documentation are submitted on time
Quality & Compliance
* Implement and enforce the approved Quality Control Plan (QCP)
* Ensure contractor personnel complete all mandatory training requirements
* Monitor compliance with security, access control, CAC, and installation procedures
* Oversee proper documentation, reporting, and record retention
Personnel Management
* Supervise functional leads and contractor staff supporting ACS services
* Coordinate onboarding, badging, training, and off‑boarding of contractor employees
* Ensure contractor personnel identify themselves properly as non‑government employees
Minimum Qualifications
* Experience:
o Minimum two (2) years of relevant experience in similar ACS, community services, or administrative support functions
* Language Proficiency:
o Level 4 Fluent in both English and Italian (oral and written)
* Skills & Competencies:
o Ability to communicate effectively with military leadership, civilians, and multicultural populations
o Strong organizational, leadership, and problem‑solving skills
o Familiarity with U.S. Army garrison operations preferred
Security & Access Requirements
* Ability to obtain and maintain U.S. installation access and CAC sponsorship
* Favorable background check required
* Completion of all mandatory Army training (AT Level I, OPSEC, iWATCH, etc.)