Role: Res Suite Support Officer Location: Brussels, Belgium (Hybrid, occasional Paris travel) Experience: 5–6 years Rate Card: €370 /day Languages: English French/Dutch Mode: Hybrid (3 days/week) Location: Brussels (occasional Paris travel) About the Role Join OCM IS’s Res transversal team to provide functional support across the full Res Suite chain (Pre‑Trade to Trading & invoicing). You’ll assist Originators, Structurers, Traders, ResOps, and Back Office users, ensuring smooth operations and incident resolution. Key Responsibilities Provide user support: resolve requests, manage access rights, investigate incidents, and communicate updates. Monitor production systems, detect anomalies, and contribute to continuous improvement. Manage incidents/problems, coordinate with dev teams, and drive long‑term solutions. Ensure ITIL process observance and high service quality. Requirements Solid background in application support or functional analysis (5 years). Knowledge of energy/commodities markets; PPA lifecycle a plus. Technical skills: Python scripting, SQL (PostgreSQL), API usage, monitoring tools (OpenSearch, Splunk, Sentry). Familiarity with ITSM/ITIL processes. Strong analytical, communication, and stakeholder management skills. Master’s degree in Computer Science/Engineering or Finance. Languages English: fluent (mandatory) French/Dutch: highly recommended