As a Technical Customer Support Specialist, you ensure customer satisfaction by responding to technical inquiries and offering suitable products and services in line with our commercial policy. You provide Level 1 technical support before and after sales and act as an essential link between customers, Sales, Customer Care and Marketing.
Key Responsibilities
* Respond to customer requests and tenders, clarify needs, and prepare quotations in collaboration with the responsible account manager.
* Provide Level 1 technical support to customers and internal stakeholders (pre- and post-sales).
* Maintain accurate CRM data: contact reports, opportunities, customer information, etc.
* Stay trained on products and applications and support training activities when needed.
* Promote the use of SICK digital platforms for quotations, orders, product information and delivery details.
* Participate in customer-oriented events such as webinars and trade shows.
* Contribute to knowledge sharing by enriching application cases in internal repositories.
Your Profile
* Communicative, customer-oriented and technically minded.
* Minimum 2 years of experience in a technical support role in a similar business.
* Willingness to learn everything about our SICK portfolio.
* Strong communication skills, team spirit, structured and organized.
* Fluent in Dutch, French and English.
Why SICK?
You will join an innovative, international environment where you have room to grow, learn, and make a direct impact on the customer experience. You will work closely with Customer Care, Sales, Marketing, and the technical application support teams within our company.